ORGB 1100 final
Organizational behaviour - correct answer ✔The study of what people think,
feel, and do in and around organizations
Organizations - correct answer ✔Groups of people who work
interdependently toward some purpose
categorical thinking - correct answer ✔organizing people and objects into
preconceived categories that are stored in our long term memory
stereotyping - correct answer ✔process if assigning traits to people based on
their membership in a social category.
mental models - correct answer ✔knowledge structures that we develop to
describe, explain, and predict the world around us.
attribution process - correct answer ✔the perceptual process of deciding
whether an observed behavior or event is caused largely by internal or
external factors.
self serving bias - correct answer ✔the tendency to attribute our favorable
outcomes to internal factors and our failures to external factors
fundamental attribution error - correct answer ✔tendency to see the person
rather than the situation as the main cause of that persons behavior.
, self-fulfilling prophecy - correct answer ✔perceptual process in which our
expectations about another person cause that person to act more consistently
with those expectations
halo effect - correct answer ✔perceptual error whereby our general
impression of a person, usually based on one prominent characteristic, colors
our perception of other characteristics of that person
false-consensus effect - correct answer ✔a perceptual error in which we
overestimate the extent to which others have beliefs and characteristics
similar to our own
primacy effect - correct answer ✔a perceptual error in which we quickly form
an opinion of people based on the first information we receive about them
recency effect - correct answer ✔a perceptual error in which the most recent
information dominates our perception of others
EVLN Model- exit - correct answer ✔includes leaving the organization,
transferring to another work unit, or at least trying to get away from the
dissatisfying situation.
EVLN Model- voice - correct answer ✔any attempt to change, rather than
escape from, the dissatisfying situation.
EVLN Model- loyalty - correct answer ✔employees who respond to
dissatisfaction by patiently waiting. "suffer in silence for the problem to work
itself out or be resolved by others.
Organizational behaviour - correct answer ✔The study of what people think,
feel, and do in and around organizations
Organizations - correct answer ✔Groups of people who work
interdependently toward some purpose
categorical thinking - correct answer ✔organizing people and objects into
preconceived categories that are stored in our long term memory
stereotyping - correct answer ✔process if assigning traits to people based on
their membership in a social category.
mental models - correct answer ✔knowledge structures that we develop to
describe, explain, and predict the world around us.
attribution process - correct answer ✔the perceptual process of deciding
whether an observed behavior or event is caused largely by internal or
external factors.
self serving bias - correct answer ✔the tendency to attribute our favorable
outcomes to internal factors and our failures to external factors
fundamental attribution error - correct answer ✔tendency to see the person
rather than the situation as the main cause of that persons behavior.
, self-fulfilling prophecy - correct answer ✔perceptual process in which our
expectations about another person cause that person to act more consistently
with those expectations
halo effect - correct answer ✔perceptual error whereby our general
impression of a person, usually based on one prominent characteristic, colors
our perception of other characteristics of that person
false-consensus effect - correct answer ✔a perceptual error in which we
overestimate the extent to which others have beliefs and characteristics
similar to our own
primacy effect - correct answer ✔a perceptual error in which we quickly form
an opinion of people based on the first information we receive about them
recency effect - correct answer ✔a perceptual error in which the most recent
information dominates our perception of others
EVLN Model- exit - correct answer ✔includes leaving the organization,
transferring to another work unit, or at least trying to get away from the
dissatisfying situation.
EVLN Model- voice - correct answer ✔any attempt to change, rather than
escape from, the dissatisfying situation.
EVLN Model- loyalty - correct answer ✔employees who respond to
dissatisfaction by patiently waiting. "suffer in silence for the problem to work
itself out or be resolved by others.
