CCMP Change Concepts Exam Study Guide
Questions and Answers
Strategic Planning - ✔✔Establishes a vision, components determine the future state and outlines the
activities required to operationalize and sustain the change
Vision Statement - ✔✔Aspirational, future focused, describes the future state, describes why the change is
necessary and the risk of not changing or if the effort is not successful, and creates the initial and
foundational link between strategic planning and change management
Change Management - ✔✔The discipline that drives adoption and buy-in of the future state, ensure the
organization achieves expected benefits and a return on investment
Types of Organizational Change - ✔✔Name of a project, new system, process redesign, merger,
acquisition, divesture, policy or procedure update
What Makes Each Change Unique Is How It Affects Individuals and Organizations With... - ✔✔Value
systems, cultural norms, histories, experiences with past changes, leadership styles, and levels of
competency in managing change
Organizational Change - ✔✔Assess and understand - current cultural attributes, prioritization of change
initiatives, shared vision and strategic intent for the change, new or modified business processes or
systems, structure and individual roles needed to support and reinfice the change efforts, and facilitation
of organizations and stakeholders to adopt and prepare for the future state
Individual Change - ✔✔Assess and understand - unique perspectives, biases, motivations, behaviors,
resistance, and reactions to increase acceptance and commitment
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, Sponsorship and Active Leadership - ✔✔Ensures successful change and coaches an individual through
personal transition
Change Management Lead - ✔✔Accountable for the change strategy, direct day-to-day control over
change management team, schedule, budget and resources, and serves as the primary liaison to the
Sponsor, PM, Leadership, Project Team, and Stakeholder
Change Practitioner - ✔✔Responsible for the coordination, application and tracking of change
management activities and tools
Change Management Team - ✔✔Group of individuals who work together to facilitate change
management activities, and ensure activities are completed, feedback gathered, training is conducted, and
communications are delivered
Change Agent - ✔✔Functional / social leaders, middle management or subject matter experts who
actively engages with others and provides feedback on change activities, models the desired behaviors
Change Capacity and Capability - ✔✔Can vary greatly from one organization to another
Organizational Culture Influences - ✔✔The Change Strategy
Successful Adoption and Implementation of Change - ✔✔Increases when the organization's structure,
processes and people are continually aligned to a common purpose and goal
Change Management Applies the Following to transition an individual or group from current state to
future state to achieve expected benefits and organizational objectives - ✔✔Knowledge, Skills, Abilities,
Methodologies, Processes, Tools, and Techniques
Change Management Processes When Properly Applied - ✔✔Ensure individuals within an organization
efficiently and effectively transitions through change so that the organization's goals are realized
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