HFT 1000 EXAM QUESTIONS AND ANSWERS LATEST 2024/2025 UPDATE 100% VERIFIED
When a chain operation replicates a successful product in as many geographic regions as they can, this is referred to as: - Answer-market reach
In a mixed franchise form of chain ownership, some units are owned and operat...
When a chain operation replicates a successful product in as many geographic regions
as they can, this is referred to as: - Answer-market reach
In a mixed franchise form of chain ownership, some units are owned and operated by
the parent company and the rest are owned by many other owners and investors.
(True/False) - Answer-True
A benefit of entrepreneurship is the presence of a corporate entity telling you how, why,
and what to do. (True/False) - Answer-False
A(n) ____ is a written document that lays out the foundation of a proposed business. -
Answer-Business plan
According to the Professional Association of Innkeepers International, _____ of B&B
owners live on the premises. - Answer-79%
Entrepreneurs traditionally fill a dual role; manager of day-to-day operations and
generator of business ideas. (True/False) - Answer-True
The majority of the restaurant industry is independent businesses. (True/False) -
Answer-True
All of the following are challenges to being an independent hotel property except: -
Answer-making your own policy decisions
According to the textbook, roughly ____ of hotels are unbranded. - Answer-23%
Typically a referral organization is a for-profit entity. (True/False) - Answer-False
Traditionally the franchisee pays the initial fee or the franchise fee to start up the
relationship, as well as continuing fees for the duration of the contractual relationship.
(True/False) - Answer-True
Product or service distribution franchises grant the right to sell their company s product
or service. (True/False) - Answer-True
, A franchise increases the risk of trying to start an independent operation from scratch.
(True/False) - Answer-False
______ contracts allow a franchise to purchase additional units of the franchise. -
Answer-Multi unit
There are no advantages to being an independent operator over an owner of a
franchise. (True/False) - Answer-False
A franchise is a contractual relationship whereby a franchisor allows or licenses the
franchisee to use the franchisor's established name and/or successful business
techniques in exchange for a fee. (True/False) - Answer-True
During a 3-day customer hotel stay, they will only have 2-3 "moments of truth."
(True/False) - Answer-False
Service is defined as work or assistance done for others as an occupation or business.
(True/False) - Answer-True
Throughout history, the apple has been a symbol of hospitality. (True/False) - Answer-
False
The term ____ refers to work or assistance done for others as an occupation or
business. - Answer-service
Guest service must be done face-to-face. (True/False) - Answer-False
Traditionally, a back of house employee has constant interaction with the guest.
(True/False) - Answer-False
Ideally, in a service environment, the customer should be referred to as the _____. -
Answer-guest
A ___ is an example of an organization that relies on guest service in its operation. -
Answer-all of the options
The food service industry is growing because more families are eating at home.
(True/False) - Answer-False
Upscale fine dining is the largest segment of the food service industry. (True/False) -
Answer-False
Meals at a correctional facility are part of the hospitality industry. (True/False) - Answer-
True
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