CVS Biannual Responsibilities and
Expectation UPDATED Questions and
CORRECT Answers
Receiving Controlled Substances - CORRECT ANSWER - *When receiving CIII - CVs,
each individual NDC needs to be acknowledged on the invoice as received via a checkmark or
other written confirmation of receipt next to the quantity shipped on the invoice.
*Pharmacy reviews and signs
*Only pharmacist can receive CII
Filing Prescriptions - CORRECT ANSWER - *Hardcopy controlled prescriptions must be
filed separately from non-controlled prescriptions.
*In order to be compliant with these federal regulations, the Pharmacy Manager must ensure that
hardcopy prescriptions filing is completed each day for all received prescriptions from that day.
*Three seperate filling systems, one for CII, C3-5, and one for non-controls
Service Animal Policy - CORRECT ANSWER - CVS has a no pet policy but service
animals are welcomed
When a patient's representative provides the patient's full name and confirms his/her address but
does not know the birthday for the patient he/she is picking up for, which of the following is the
correct response? - CORRECT ANSWER - Bypass the birthday validation step
Which of the following is NOT consistent with ensuring Patient Safety at production? -
CORRECT ANSWER - When two colleague are working together at production, one
collegue pulls the medication from the inventory
In preparation for the Annual Physical Inventory, when is it acceptable to combine the contents
of a return-to-stock (RTS) vial with a stock bottle of the same medication? - CORRECT
ANSWER - It is never acceptable to combine the contents of a RTS bottle with a stock
bottle
, Which of the following statements does NOT illustrate Patient Safety with data entry? -
CORRECT ANSWER - All of the above statements illustrate Patient Safety with data
entry.
A pharmacy technician is made aware of a Patient Safety Event (formerly known as a dispensing
incident) and therefore must immediately notify _________ who in turn must electronically
report the Patient Safety Event __________ as he or she is now known as __________. -
CORRECT ANSWER - pharmacy colleague must immediately notify the Pharmacist-on-
Duty who must electronically submit a report by the end of his/her shift and will be listed on the
report as the Discovering Pharmacist.
Long time customer, Mr. Baggins, wants to return a controlled substance prescription to the
pharmacy that has been recalled. What should you do? - CORRECT ANSWER - Explain
to Mr. Baggins that CVS Pharmacy cannot accept recalled controlled substance prescriptions and
direct him to contact the manufacturer or the nearest location that can accept the recall
You are data entering a mid-level practitioner (MLP) prescription. What are the steps you should
take to ensure the correct supervising physician is selected? Select all that apply. - CORRECT
ANSWER - *Perform each precriber search by NPI/DEA
*Ensure physician record select matches the name NPI/DEA and address
*Call the physician office for clarification
A man and woman dressed in business attire approach the pharmacy and state that they are DEA
Inspectors. What should you do? - CORRECT ANSWER - As a pharamcy technician or
undergrad intern, you need to notify the Pharmacist-on-Duty, who will perform the following: 1)
Verify their identity and obtain credentials, 2) Notify the Pharmacy Supervisor immediately, 3)
Once their identification has been validated, assist them with authorized access,and 4) Document
visit.
If you have questions regarding the list of required data elements for a prescription, you need to
refer to the _______________ on _____________. - CORRECT ANSWER - CVS
Pharmacy Accepting prescription policy/RX Net
Expectation UPDATED Questions and
CORRECT Answers
Receiving Controlled Substances - CORRECT ANSWER - *When receiving CIII - CVs,
each individual NDC needs to be acknowledged on the invoice as received via a checkmark or
other written confirmation of receipt next to the quantity shipped on the invoice.
*Pharmacy reviews and signs
*Only pharmacist can receive CII
Filing Prescriptions - CORRECT ANSWER - *Hardcopy controlled prescriptions must be
filed separately from non-controlled prescriptions.
*In order to be compliant with these federal regulations, the Pharmacy Manager must ensure that
hardcopy prescriptions filing is completed each day for all received prescriptions from that day.
*Three seperate filling systems, one for CII, C3-5, and one for non-controls
Service Animal Policy - CORRECT ANSWER - CVS has a no pet policy but service
animals are welcomed
When a patient's representative provides the patient's full name and confirms his/her address but
does not know the birthday for the patient he/she is picking up for, which of the following is the
correct response? - CORRECT ANSWER - Bypass the birthday validation step
Which of the following is NOT consistent with ensuring Patient Safety at production? -
CORRECT ANSWER - When two colleague are working together at production, one
collegue pulls the medication from the inventory
In preparation for the Annual Physical Inventory, when is it acceptable to combine the contents
of a return-to-stock (RTS) vial with a stock bottle of the same medication? - CORRECT
ANSWER - It is never acceptable to combine the contents of a RTS bottle with a stock
bottle
, Which of the following statements does NOT illustrate Patient Safety with data entry? -
CORRECT ANSWER - All of the above statements illustrate Patient Safety with data
entry.
A pharmacy technician is made aware of a Patient Safety Event (formerly known as a dispensing
incident) and therefore must immediately notify _________ who in turn must electronically
report the Patient Safety Event __________ as he or she is now known as __________. -
CORRECT ANSWER - pharmacy colleague must immediately notify the Pharmacist-on-
Duty who must electronically submit a report by the end of his/her shift and will be listed on the
report as the Discovering Pharmacist.
Long time customer, Mr. Baggins, wants to return a controlled substance prescription to the
pharmacy that has been recalled. What should you do? - CORRECT ANSWER - Explain
to Mr. Baggins that CVS Pharmacy cannot accept recalled controlled substance prescriptions and
direct him to contact the manufacturer or the nearest location that can accept the recall
You are data entering a mid-level practitioner (MLP) prescription. What are the steps you should
take to ensure the correct supervising physician is selected? Select all that apply. - CORRECT
ANSWER - *Perform each precriber search by NPI/DEA
*Ensure physician record select matches the name NPI/DEA and address
*Call the physician office for clarification
A man and woman dressed in business attire approach the pharmacy and state that they are DEA
Inspectors. What should you do? - CORRECT ANSWER - As a pharamcy technician or
undergrad intern, you need to notify the Pharmacist-on-Duty, who will perform the following: 1)
Verify their identity and obtain credentials, 2) Notify the Pharmacy Supervisor immediately, 3)
Once their identification has been validated, assist them with authorized access,and 4) Document
visit.
If you have questions regarding the list of required data elements for a prescription, you need to
refer to the _______________ on _____________. - CORRECT ANSWER - CVS
Pharmacy Accepting prescription policy/RX Net
