DECA Hospitality and Tourism Cluster
Exam Solved Correctly To Score A+
An "artificial being, invisible, intangible, and existing only in contemplation of the law" is
the legal definition of a CORRECT ANSWERS corporation
BTA Enterprises used overly aggressive advertising tactics to discredit the MZT
Company, its primary competitor. As a result, the MZT Company's sales and stock
values have plummeted over the past few months.This situation is an example of
CORRECT ANSWERS an intentional tort.
Which of the following is true regarding passenger rights in the air travel industry:
CORRECT ANSWERS Airlines must provide monetary compensation if a flight is
delayed due to bad weather.
Which of the following explains how listening differs from hearing: CORRECT
ANSWERS Listening is an active process.
Which of the following actions is important for a speaker to take when they make an oral
business presentation to a large group: CORRECT ANSWERS Speak loudly enough for
the audience to hear the message
What should businesses include in a persuasive message? CORRECT ANSWERS
Logical evidence
After a presentation about safety, robbery, and theft issues in the community's business
district, Jeff asked the speaker, "Did you say that the crime rate in the area decreased
by 10% or 15% last year?" What type of question did Jeff ask? CORRECT ANSWERS
A relevant question to clarify information that the speaker had provided
Samantha manages the marketing department for a large company and has just hired a
new employee to run the company's cooperative advertising program. The most
appropriate way for Samantha to advise staff members that a new employee will be
joining their team is by CORRECT ANSWERS making an announcement during the
weekly departmental meeting.
To handle customer inquiries about specific products in a large business, the sales staff
should CORRECT ANSWERS be informed about all products in stock.
Which of the following statements regarding customer experience management (CEM)
and customer relationship management (CRM) is true: CORRECT ANSWERS CEM
tends to focus on customers' needs, whereas CRM tends to focus on the business's
needs.
, Which of the following is an example of using social media to enhance a customer's
post-sale experience: CORRECT ANSWERS Responding to negative and positive
online reviews
The North Ridge Diner is always swamped during the weekends. What could the
restaurant do to keep customers from becoming impatient while they wait? CORRECT
ANSWERS Alert guests that their tables are ready via text message.
Excellent customer service is crucial in the hospitality industry because the success of
hospitality businesses often depends on the
____________ of customers. CORRECT ANSWERS return
Riley loves talking to people, so she always goes out of her way to ask customers for
feedback and gets to know them personally. This is an example of how CORRECT
ANSWERS an employee's personality impacts customer service practices.
Sage is a travel agent helping a couple book an international trip for their honeymoon.
While arranging the couple's itinerary, Sage calls the airline and confirms that it will
have two gluten-free meals available for her clients on the flight. What is the purpose of
Sage's call? CORRECT ANSWERS To accommodate the couple's special needs
Which of the following is an example of a positive moment of truth in customer service:
CORRECT ANSWERS Showing concern for customers' lengthy wait
What is a characteristic that applies only to economic services? CORRECT ANSWERS
Intangible
The best time for consumers to purchase is called a ___________ market CORRECT
ANSWERS buyer's
A business that purchases an extended warranty on a new fleet of automobiles is
CORRECT ANSWERS transferring risk.
A large trade deficit in a nation often leads to ____________ opportunities CORRECT
ANSWERS fewer job
What effect does the underground economy have on the gross domestic product
(GDP)? CORRECT ANSWERS It decreases the GDP.
Businesses operating in the global environment must be sensitive to different traditions,
beliefs, and etiquette, which are ____________ factors. CORRECT ANSWERS cultural
What effect is a new resort on a remote tropical island likely to have on local shops?
CORRECT ANSWERS Increased sales
Exam Solved Correctly To Score A+
An "artificial being, invisible, intangible, and existing only in contemplation of the law" is
the legal definition of a CORRECT ANSWERS corporation
BTA Enterprises used overly aggressive advertising tactics to discredit the MZT
Company, its primary competitor. As a result, the MZT Company's sales and stock
values have plummeted over the past few months.This situation is an example of
CORRECT ANSWERS an intentional tort.
Which of the following is true regarding passenger rights in the air travel industry:
CORRECT ANSWERS Airlines must provide monetary compensation if a flight is
delayed due to bad weather.
Which of the following explains how listening differs from hearing: CORRECT
ANSWERS Listening is an active process.
Which of the following actions is important for a speaker to take when they make an oral
business presentation to a large group: CORRECT ANSWERS Speak loudly enough for
the audience to hear the message
What should businesses include in a persuasive message? CORRECT ANSWERS
Logical evidence
After a presentation about safety, robbery, and theft issues in the community's business
district, Jeff asked the speaker, "Did you say that the crime rate in the area decreased
by 10% or 15% last year?" What type of question did Jeff ask? CORRECT ANSWERS
A relevant question to clarify information that the speaker had provided
Samantha manages the marketing department for a large company and has just hired a
new employee to run the company's cooperative advertising program. The most
appropriate way for Samantha to advise staff members that a new employee will be
joining their team is by CORRECT ANSWERS making an announcement during the
weekly departmental meeting.
To handle customer inquiries about specific products in a large business, the sales staff
should CORRECT ANSWERS be informed about all products in stock.
Which of the following statements regarding customer experience management (CEM)
and customer relationship management (CRM) is true: CORRECT ANSWERS CEM
tends to focus on customers' needs, whereas CRM tends to focus on the business's
needs.
, Which of the following is an example of using social media to enhance a customer's
post-sale experience: CORRECT ANSWERS Responding to negative and positive
online reviews
The North Ridge Diner is always swamped during the weekends. What could the
restaurant do to keep customers from becoming impatient while they wait? CORRECT
ANSWERS Alert guests that their tables are ready via text message.
Excellent customer service is crucial in the hospitality industry because the success of
hospitality businesses often depends on the
____________ of customers. CORRECT ANSWERS return
Riley loves talking to people, so she always goes out of her way to ask customers for
feedback and gets to know them personally. This is an example of how CORRECT
ANSWERS an employee's personality impacts customer service practices.
Sage is a travel agent helping a couple book an international trip for their honeymoon.
While arranging the couple's itinerary, Sage calls the airline and confirms that it will
have two gluten-free meals available for her clients on the flight. What is the purpose of
Sage's call? CORRECT ANSWERS To accommodate the couple's special needs
Which of the following is an example of a positive moment of truth in customer service:
CORRECT ANSWERS Showing concern for customers' lengthy wait
What is a characteristic that applies only to economic services? CORRECT ANSWERS
Intangible
The best time for consumers to purchase is called a ___________ market CORRECT
ANSWERS buyer's
A business that purchases an extended warranty on a new fleet of automobiles is
CORRECT ANSWERS transferring risk.
A large trade deficit in a nation often leads to ____________ opportunities CORRECT
ANSWERS fewer job
What effect does the underground economy have on the gross domestic product
(GDP)? CORRECT ANSWERS It decreases the GDP.
Businesses operating in the global environment must be sensitive to different traditions,
beliefs, and etiquette, which are ____________ factors. CORRECT ANSWERS cultural
What effect is a new resort on a remote tropical island likely to have on local shops?
CORRECT ANSWERS Increased sales
