FBLA!!! INTRO TO BUSINESS PROCEDURES
EXAM|104 QUESTIONS AND ANSWERS
A sales clerk entering details of a customers order is an example of... - -
Processing information
- In some companies some office workers - -Perform a wide variety of tasks,
focus on a few specialized tasks, and perform only administrative support
tasks
- Maintaining calendars is an example of - -Managing information
- Proficiency with a spreadsheet program is needed by workers who perform
- -Data processing activities
- The US government publication that discusses the major occupations in the
country is - -The Occupational Outlook Handbook
- An employee who is dependable and trustworthy exhibits - -Reliability
- Personal computers are a part of which major category of computers? - -
Microcomputers
- Types of transmission carriers - -•Fiber-optic cable
•Twisted-pair cable
•Coaxial cable
- Software and hardware designed to prevent unauthorized users from
gaining access to a computer or network - -Firewalls
- What is an information system composed of? - -•information technology
and resources
•procedures used to process information
•people
- What is a well written business message like? - -It is clear, concise,
courteous, complete, and correct
- Attitude that will improve listening skills - -Wanting to learn
- Types of visual aids: - -•pictures
•graphics
•charts
- Ways to prepare for a presentation: - -•prepare notes
, •videotape your presentation
•review all visual aids
•prepare the meeting room
- Document that provides information and authorization to make a payment
- -Voucher
- Special check written by a bank on its own funds - -Cashier's check
- Commissions can be based on - -•price of items sold
•number of items sold
•number of items produced
- An organized workspace will : - -•increase productivity
•make finding files easier
•help prevent accidents
- Preventive maintenance - -•should be performed by an employee or
service technician
•can extend life of office equipment
- All office workers should learn: - -•evacuation plans for the office building
•emergency telephone numbers
•location of first aid supplies
•how to report potential safety hazards
- Airline schedule may be obtained by - -•calling an airline
•at ticket counters in an airport
•accessing an airline website
- Removing a record from the file and recording the pertinent information - -
Charging out records
- What does a cross reference sheet for a record contain? - -•the name of
subject under which the record was cross-referenced
•location of the record in the files
- Storage media used for information stored outside the internal memory of
a computer is referred to as - -•auxiliary storage
•secondary storage
- What should be considered when closing an image processing system? - -
•employee training
•number of employees who will use the system
•costs to implement and maintain the system
EXAM|104 QUESTIONS AND ANSWERS
A sales clerk entering details of a customers order is an example of... - -
Processing information
- In some companies some office workers - -Perform a wide variety of tasks,
focus on a few specialized tasks, and perform only administrative support
tasks
- Maintaining calendars is an example of - -Managing information
- Proficiency with a spreadsheet program is needed by workers who perform
- -Data processing activities
- The US government publication that discusses the major occupations in the
country is - -The Occupational Outlook Handbook
- An employee who is dependable and trustworthy exhibits - -Reliability
- Personal computers are a part of which major category of computers? - -
Microcomputers
- Types of transmission carriers - -•Fiber-optic cable
•Twisted-pair cable
•Coaxial cable
- Software and hardware designed to prevent unauthorized users from
gaining access to a computer or network - -Firewalls
- What is an information system composed of? - -•information technology
and resources
•procedures used to process information
•people
- What is a well written business message like? - -It is clear, concise,
courteous, complete, and correct
- Attitude that will improve listening skills - -Wanting to learn
- Types of visual aids: - -•pictures
•graphics
•charts
- Ways to prepare for a presentation: - -•prepare notes
, •videotape your presentation
•review all visual aids
•prepare the meeting room
- Document that provides information and authorization to make a payment
- -Voucher
- Special check written by a bank on its own funds - -Cashier's check
- Commissions can be based on - -•price of items sold
•number of items sold
•number of items produced
- An organized workspace will : - -•increase productivity
•make finding files easier
•help prevent accidents
- Preventive maintenance - -•should be performed by an employee or
service technician
•can extend life of office equipment
- All office workers should learn: - -•evacuation plans for the office building
•emergency telephone numbers
•location of first aid supplies
•how to report potential safety hazards
- Airline schedule may be obtained by - -•calling an airline
•at ticket counters in an airport
•accessing an airline website
- Removing a record from the file and recording the pertinent information - -
Charging out records
- What does a cross reference sheet for a record contain? - -•the name of
subject under which the record was cross-referenced
•location of the record in the files
- Storage media used for information stored outside the internal memory of
a computer is referred to as - -•auxiliary storage
•secondary storage
- What should be considered when closing an image processing system? - -
•employee training
•number of employees who will use the system
•costs to implement and maintain the system
