MG 302 FINAL EXAM QUESTIONS AND ANSWERS

MG 302 FINAL EXAM QUESTIONS AND ANSWERS
In a recent survey, CEOs said that _______________ is the most important factor in achieving a
competitive advantage. - CORRECT ANSWER✅✅✅human capital



________________ is driven by the organization's strategy. - CORRECT ANSWER✅✅✅Human
Resource Management (HRM)



The three broad HRM activities are - CORRECT ANSWER✅✅✅finding the right people, maintaining
an effective workforce, and managing talent.



Finding the right people (HRM Activity) includes - CORRECT ANSWER✅✅✅-HRM planning

-Job analysis

-Forecasting

-Recruiting

-Selecting



Maintain an effective workforce (HRM Activity) includes - CORRECT ANSWER✅✅✅-Wages and
salary

-Benefits

-Labor relations

-Terminations



Manage talent (HRM activity) includes - CORRECT ANSWER✅✅✅-Training

-Development

-Appraisal



In the strategic approach to human resource management, _______ managers are involved in managing
human resources. - CORRECT ANSWER✅✅✅all

, The ultimate goal of strategic human resource management is to ___________ - CORRECT
ANSWER✅✅✅improve business results



Measuring the Value of Human Capital Investments *Level 1* - CORRECT ANSWER✅✅✅*Business
Results:*

-Revenue growth

-ROIC of ROE

-Total return to shareholders



Measuring the Value of Human Capital Investments *Level 2* - CORRECT ANSWER✅✅✅*Key
Performance Drivers:*

-Productivity

-Quality

-Innovation

-Customer Service



Measuring the Value of Human Capital Investments *Level 3* - CORRECT ANSWER✅✅✅*Human
Capital Processes:*

-Career development

-Rewards and recognition

-Human capital strategy

-Performance appraisal

-Recruiting

-Workforce planning



If a store manager only hires shift supervisors who have a four-year college degree, even though
experienced cashiers without a four-year degree can be excellent supervisors, _____________ may be
occurring. - CORRECT ANSWER✅✅✅discrimination