this is not the full assignment, it's only the D.2 part, i know usually people struggle with this one, i got DISTINCTION in this assignment therefore i am sure this will help you guys to get a distinction
STRENGHTS
The 4 strengths that I showed in the videos that I have made are the following firstly,
One of the most important parts of good customer service is eye contact and I was
able to a good make eye contact with the customer; this is a strength for me because
it shows that I was listening carefully to the customer and I was confident that I will
be able to find the product and help the customer therefore this made the customer
feel valued through my customer service also, because they're in rush and want to
get what they need without wasting time.
Secondly, another strength of my video was communication skills which are
important for an effective customer service as excellent customer service is all about
communication skills, demonstrating to our customers that we are listening to them
and value their feedback, I was able to convey a clear message to them so that they
will understand better, I also used standard English so that customers will fully
understand what I was trying to say, this makes purchasing easier for customers and
they’re likely to repeat purchase. Communication skills involve how to deliver the
right message at the right time which I was able to do in my video. Customers want
their questions answered as quickly as possible and in a polite manner. Doing this
shows that your company appreciates their business. Speaking efficiently shows that
you are knowledgeable on the topic or problem you are speaking to the customer
about and I was able to provide this service.
Also my strength was tone of voice, because Customers can be just as sensitive and
it is important to choosing the right tone for your customer support, I was able to
provide the right tone of voice to my customers , this is important because In makes
the reputation of the company better as the customers feel that the company is hiring
trained and experienced staff and they know how to speak in the right tone of voice.
Product knowledge is generally the ability to acquire as much knowledge about a
product being sold. This is important for the customers as it is very important for the
customer service, my customer service was effective in providing quality customer
service to the customer as i understood the needs of the customer and was able to
match them to one of the products sold.
AREAS OF IMPROVEMENT
I could have made my customer service better by knowing customer need, this could
be an advantage because to give good customer care must deliver what you
promise. But great customer service involves getting to know your customers that
you can anticipate their needs and exceed their expectations. To understand your
customer well, you need to be attentive to them whenever you are in contact with
them. Give an example of one of your role plays explaining what you could have
done to know your customer needs? How can you develop this skill?
For example in the role played where I had to deal with a complaint of the lost child I
was not being able to help them properly as I only asked about few details about the
customer and their child and I only told the customer that the security guards have
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