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UNIT 2: Chapter 15. Business Communication Flashcards
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Def. Effective communication
Def. Effective communication
The exchange of information between people or groups, with feedback.
Why is effective communication important? (5)
Why is effective communication important? (5)
• When staff are encouraging to participate in discussions -> better staff motivation -> better productivity
• Better solutions for issues
• Higher speed for decision making
• Reduces the risk of errors
• Effective coordination between departments
What are the four communication methods?
What are the four communication methods?
• Oral communication
• Written communication
• Electronic media
• Visual communication
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