B206 Understanding Customers (B206)

The Open University (OU)

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B206 Understanding Customers TMA 01
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3

May 2023

2021/2022

B
How might an understanding of customer behaviour improve your exchanges with your customers? This question asks you to apply what you have learned in Block 1 to your own situation to improve the benefits you create for, and get from, your customers.
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B206 Understanding Customers (B206)

The Open University (OU)

B206 Understanding Customers TMA 01