Customer service p4 unit - Study guides, Revision notes & Summaries

*Certified Distinction Grade Work* Contains and covers all aspect of Unit 1 Exploring Business Learning Aim A,B, and C with the highest quality: Contains every pass merit and distinction tasks: p1,p2,p3,p4,p5,p6,p7,m1,m2,m3,m4,m5,d1,d2,d3,d4 I will provide a detailed analysis of the steps involved in selling coursework, including the necessary preparations, marketing strategies, and legal considerations. By going in-depth, I aim to provide a comprehensive understanding of the selling process ...

Unit 14 Learning Aim C (Investigating Customer Service) P4,P5,P6,m3,d3

Unit 14 Investigating customer service (Whole Assignment ) Distinction Level. this document will provide you all passes, merits and Distinctions criteria which will help you to obtain Distinction in this Unit. (BTEC BUSINESS LEVEL 3 EXTENDED DIPLOMA) p1,p2,p3.m1,m2,m3 ,d1,d2,d3.......

This document contains all of the Learning Aim A p1,p2,M1,D1

Unit 14 Investigating customer service Learning Aim B P3,M2,D2

*Certified Distinction Grade Work* Unit 14 Investigating Customer Service: P4 - Review own customer service skills, identifying gaps where improvements could be made. C2 Dealing with customer service requests and complaints • Customer service situations: o providing information, products or services, promoting additional products and services, giving advice, taking and relaying messages o limitations of role and authority, keeping records o dealing with problems, handling complaints, reme...

*Certified Distinction Grade Work* Unit 14 Investigating Customer Service: P4 Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations. Learning aim C: Demonstrate customer service in different situations, using appropriate behaviours to meet expectations C1 Customer service skills and behaviours • Communication skills: o face-to-face, written, email or other electronic media, telephone o verbal, e.g. pitch and tone of voice, open and...

Unit 14: Investigating Customer Service Assignment 2: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 2. therefore also contains THE SCRIPT FOR ROLE PLAY and this meets all the criteria: P4: Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations. P5: Review your own customer service skills, identifying gaps where improvements could be made. P6 - Prese...

*Certified Distinction Grade Work* Contains and covers all aspect of Unit 14 Investigating Customer Service Learning Aim A,B, and C with the highest quality: Contains every pass merit and distinction tasks: p1,p2,p3,p4,p5,p6,m1,m2,m3,d1,d2,d3 A1 Customer service in business • Definition of customer service. • Customer service roles and importance of teamwork. • Importance of following organisational rules and procedures. • Different approaches to customer service across industries...

SUMMARY BTEC Business Level 3: Unit 1- Exploring Business (Distinction). Pearson BTEC Level 3 Unit 1 Exploring Business Assignment 1 Tesco PLC (Public Limited Company) BTEC level 3 National Extended Business Studies – Unit 1: Exploring Businesses A.P2 – Explain How two contrasting businesses are influenced by its stakeholders A.M1 Assess the relationship and communication with stakeholders of two contrasting business using independent research B.P3- Explore the organization structures...