NRF Customer Service Certification Bundle Set

brick-and-mortar - Answer the presence of a physical storefront and face-to-face customer experiences closeout stores - Answer off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturer's price commercial cue - Answer advertising m...

Keeping records about customer preferences: • Can help you provide more personalized service to returning customers • Will make customers suspicious of your ability to remember details • Requires an expensive computer system - Answer • Can help you provide more personalized service t...

A retail business, owned by shareholders and have centralized decision making for their multiple store locations is called - Answer corporation In the retail product cycle, what step comes after distribution and products? - Answer selling What item is a retail product - Answer car tire ...

which of the filling is a term for physical goods that are bought and sold? a. sales b. products c. pricing d. services - Answer b. products which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores? a....

Retailing is comprised of all of the business activities that add value to the products and services customers buy. This includes: 1) merchandise assortment 2) packaging 3) customer service 4) All of the above - Answer All of the above List the elements of the distribution channel in the c...

active listening - Answer the practice of hearing and understanding what a speaker is saying out loud and any messages suggested behind the words Add-on services - Answer available services for specific product purchases that customers can opt for (Payment options, product modifications, or o...

Body language cues - Answer conscious or unconscious gestures and movements that express feelings or intentions. Eight Primary Elements of Body Language - Answer face, eyes, posture, gestures, voice, movement, touch, appearance Service Recovery - Answer an action the retailer provides to...