SS24CXWB EXAMS 2024/2025 WITH COMPLETE SOLUTIONS

Which report provides more information about the status of your dealership's CX Survey invitations? - Answer-Disposition Report Links to launch the various tools in the CX Survey Dashboard are available on the Homepage and also ___________. - Answer-on DealerCONNECT under the Name pulldown menu...

Which of the following is a connected service? - Answer-Remote start Jeep Connect, Wagoneer Connect, Dodge Connect, Ram Connect and Chrysler Connect are collectively referred to internally as Brand Connect. Brand Connect will _______. - Answer-Enable more control of future connected services grow...

Which of the following is an example of premium customer service? - Answer-Anticipating customer needs To elevate the customer experience during the needs discovery, __________________________. - Answer-use active listening techniques To elevate the customer experience during a vehicle demonstra...

Links to launch the various tools in the CX Survey Dashboard are available on the Homepage and also ___________. - Answer-not - on DealerCONNECT not-under the Name pulldown menu not- by clicking the 9-dot "App" menu button A dashboard type of report, which presents the data with interactive cha...

Where can you find a link to Stellantis-specific reference guides, training videos, quick start guides and the full list of CX survey questions? - Information and Resources link on DealerCONNECT and on the CX Dashboard Homepage On the Case Management Form, click the _____ tab to see the full deta...

If your customer prefers to communicate via text, but you have several lengthy documents to share with him, whats your best course of action? - Answer-alert the customer via text cx survey questions are designed to ____ - Answer-measure how well we are delivering a premium experience your role i...

Who plays a role in creating a positive customer experience at your dealership? - Answer-Everyone Which CX Dashboard functionality helps sift through survey data? - Answer-Filters How do you opt-in to receive email notifications when new cases are generated? - Answer-Click the Profile icon in the...