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[Show more]CIB 4203 - Chapter 1 exam questions with 
correct answers 2024 
*______ is about creating sustainable connections between an organization and its 
customers.* 
A. ARM 
B. BRM 
C. CRM 
D. DRM - ANSWERS CRM 
*CRM evolved in the late ______ as a way to redefine customer and company 
relations, mostl...
Preview 2 out of 7 pages
Add to cartCIB 4203 - Chapter 1 exam questions with 
correct answers 2024 
*______ is about creating sustainable connections between an organization and its 
customers.* 
A. ARM 
B. BRM 
C. CRM 
D. DRM - ANSWERS CRM 
*CRM evolved in the late ______ as a way to redefine customer and company 
relations, mostl...
CIB 4203 - Chapter 3 exam questions with 
verified answers 2024 
*CRM projects generally ______ technology implementations.* 
A. Involve 
B. Do not involve - ANSWERS Involve 
*People and processes ______ play a large part in CRM projects.* 
A. Can 
B. Cannot - ANSWERS Can 
*CRM projects ______ vary...
Preview 3 out of 17 pages
Add to cartCIB 4203 - Chapter 3 exam questions with 
verified answers 2024 
*CRM projects generally ______ technology implementations.* 
A. Involve 
B. Do not involve - ANSWERS Involve 
*People and processes ______ play a large part in CRM projects.* 
A. Can 
B. Cannot - ANSWERS Can 
*CRM projects ______ vary...
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