Zendesk Admin Exam Prep: Section 4 Ticket
Configuration (22%) Questions With
Solutions
What are the permissions on a ticket field level? Agents can edit
Field can only be edited by an agent
Customers can edit
Field can be edited by the customers when submitting a request
Customers can view...
What are the permissions on a ticket field level? Agents can edit
Field can only be edited by an agent
Customers can edit
Field can be edited by the customers when submitting a request
Customers can view
Field value is visible to customers on their request page, but can't be edited
Required options on a ticket field level ? Required to solve a ticket
This can be overridden by conditional ticket fields
Required to submit a request
This requirement can be overridden by conditional ticket fields
, Zendesk Admin Exam Prep: Section 4 Ticket
Configuration (22%) Questions With
Solutions
Explain Conditional field fields on a ticket form level? You can add conditions to reveal
fields based on user/agent input. Parent fields define conditions, and child fields are hidden until
the conditions are met.
Conditions for agents and Conditions for end users are set separately.
Option to make the form editable for End users ? On a Form level, Editable for End Users,
Enabled
Enable end users to select this form when submitting a ticket.
Just like ticket fields, you will see that you must enable the form to be [editable for end users] to
allow the end user to view and use the form.
True or False, Ticket field properties are set at the form level. False, Ticket field properties
and permissions are set at the ticket field level, not the ticket form level.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller UpperClass. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $15.49. You're not tied to anything after your purchase.
