MNB1601 Assignment 1 Semester 1 & 2 2021

QUESTION 1 There are various classification criteria for service providers. ORTIA can be classified as providing services. 1 professional 2 mass 3 job 4 continuous QUESTION 2 ORTIA had to follow certain stages in the design of their services. Which one of the following is NOT one of these stages? 1 Screening process 2 Evaluation and improvement 3 Work measurement 4 Concept generation Airport operations planning and control activities are aimed at . 1 reconciling the provision ability of the operations facility with the demand for specific services 2 foreseeing how technology can improve a specific operational process 3 screening the concepts based on feasibility 4 generating different ideas for new services QUESTION 4 At ORTIA different techniques can be used for capacity planning and control. If ORTIA decide to use the moving-average demand-forecasting technique, this will . 1 be used to evaluate the effect of different capacity plans graphically 2 involve shifting the responsibility for quality from the operations-management function to the entire business 3 be based on the availability of actual demand data over preceding periods 4 involve upgrading or replacing technology when necessary QUESTION 5 Digital technologies such as the Airplane Information Management System (AIMS) tie airplane systems together with a microprocessor and software. AIMS is an example of process technology that performs a variety of tasks that were previously performed manually. To perform the tasks involved in process technology effectively the operations manager needs to do certain tasks. How many of the following are such tasks? a) Decide which technology or technologies to use b) Integrate the new technology with existing operations activities c) Continually monitor the performance of the technology d) Upgrade or replace the technology 1 One 2 Two 3 Three 4 Four QUESTION 6 Failures in operations processes at ORTIA can occur at any time. If a failure occurs because the workers go on strike because of wage disputes, this can be classified as a failure. 1 supplier 2 facility 3 customer 4 staff QUESTION 7 Organisations such as ORTIA should have mechanisms in place to detect any failures which might occur. Which of the following are such mechanisms? a) Process-monitoring b) Total quality monitoring c) Complaints d) Feedback questionnaires 1 a b c 2 b c d 3 a c d 4 a b d QUESTION 8 The steel, glass and plastic used by a motor manufacturer refer to which one of the following inputs in the transformation model? 1 Information 2 Equipment and facilities 3 Technology 4 Material QUESTION 9 processes manufacture a limited range of products and production occurs in lots. 1 Mass 2 Jobbing 3 Batch 4 Continuous QUESTION 10 All products and services consist of three interdependent components: a concept, a package and a process. The concept is the . 1 set of expected benefits that the customer purchases 2 tangible or intangible object being purchased 3 design of the processes required to manufacture the product or service 4 interaction between the customer and the business