PRTM EDGE FINAL QUESTIONS WITH CORRECT ANSWERS

"I go above & beyond to exceed Guest expectations." would best describe which one of Disney's 4 keys. a. show b. courtesy c. safety d. efficiency CORRECT ANSWER b Municipal organizations are most likely to be found in which sector? a. Public b. Private Non-Profit c. Commercial d. None of these choices are correct CORRECT ANSWER a Organization Q was formed by a special charter and is owned by shareholders who have limited liability. Organization Q is most likely from the ___________________________ sector. a. Commercial/Private for Profit b. Public c. Private Non Profit d. None of the choices are correct CORRECT ANSWER a According to the article, "Welcome to the Experience Economy", what key experience-design principle "must drive all the design elements and staged events of the experience toward a unified story line that wholly captivates the customer?" a. Mix in memorabilia b. Eliminate negative cues c. Theme d. Engaging all five senses CORRECT ANSWER c The National Park Service is an example of what sector? a. Public b. Commercial/Private for Profit c. Private non-profit d. None of the choices are correct CORRECT ANSWER a The YMCA is an example of what sector? a. Commercial/Private for Profit b. Private non-profit c. Public d. None of the choices are correct CORRECT ANSWER b According to the Social Equity of the NRPA Pillars, universal access to public parks and recreation is a right