Tips certification, questions and answers, latest updated

Tips certification, questions and answers, latest updated Types of illegal alcohol sales -underage -third party -visibly intoxicated Common negligence laws -not specific to alcohol sales -can be applied to illegal alcohol sales -based on prior court cases -set a standard for what a reasonablr person would do to prevent a problem -exist in every jurisdiction 00:39 01:30 Dram shop liability laws -specific to alcohol sales -apply only to licensees and their employees -explain expectations got preventing illegal alcohol sales -may sey monetary likits for financial judgements in lawsuits -exist in somr but not all jurisdictions Penalties for underage alcohol sales include -fines -arrest -jail time -financial judgements If you sell to an ynderage customer... You are responsible for your own actions and will be held accountable. Your employer is not required to cover your fines..etc. Define "reasonable efforts" Actions you take to prevent illegal alcohol sales and other alcohol related problems Reasonable efforts does not protect you from punishment if you serve illegally but... They reduce the likelihood that you will serve alcohol illegally Examples of reasonable efforts include -check id -get trained in a responsible alcohol server course -suggest food -monitor guests -refuse service -ask questions -call the police -call a cab -suggest non alcoholic drinks -post signs -... And more The id must be current to be accepted... ... An expired id is not acceptable even if the date of birth indicates legal age Commonly acceptable forms of id -drivers license -state issues id card -military id -passport -green card 3 steps to properly check an id -verify the information -check for alterations -establish id ownership Signs of id alterations or tampering include -mismatched type -cut, torn or frayed lamination -unusual or missing information -size variations 00:18 01:30 How do you prove the id belongs to the customer ? -ask questions about info on the id the proper owner would be able to answer quickly. Such as "whats your address?" -ask a friend of the customer what his/her name is -ask for a second form of id Underage warning signs -seem nervous and move around frequently -state that he is never carded because he is a friend of an employee -be in the restroom when the group orders -order an unusual drink (like a shot of rum without the coke) -come to the bar to order drinks for a table -get upset when asked for an ID How do you determine a BAC level? -blood -urine -breathalyzer -YOU CANNOT DETERMINE A BAC LEVEL BY SIMPLY LOOKING AT A PERSON As a server of alcohol you are required to determine... Visible intoxication but NOT BAC levels What events should be included in an incident log book -any time you have cut off a guest -any incident that involves the possibility of or actual violence -any time you have to call for assistance -any case where you have to refuse service to a guest who had just arrived at your establishment Good incident report forms include -name/description of the guest -date and time of incident -description of the incident -reasonable efforts and intervention strategies used -witnesses to the incident -employees and managers on duty during the incident Behavioral cues include what four categories -lowered inhibitions -impaired judgement -slowed reactions -loss of coordination Examples of behavior that suggest lowered inhibitions ... -mood swings -over confidence -boisterousness or extreme loudness -risk taking or other out of character displays Impaired judgement -one does something they wouldn't normally do that are also inappropriate... -using foul language -telling off-color jokes -annoying other people Slowed reactions -glassy, unfocused eyes -slurred speech -very slow speech or movement -forgetfulness of that they are talking about Loss of coordination -stumble or sway -drop their belongings -have trouble sitting on a stool or chair -fall asleep in the bar 6 factors that impact how quickly it slowly alcohol affects people -size -food -gender -rate of consumption -strength of drink -drug use Size vs body fat A larger person will be affected by alcohol slower than a small person. But body fat does not absorb alcohol, in fact there is a smaller body area available to consume the alcohol and consequently it will actually be more concentrated Why do women tend to be affected quicker than men? -they're typically smaller -they typically have a higher percentage of body fat Drinking alcohol more quickly... Reduces the length of time before you become intoxicated Each of the following drinks contains about 1/2 oz of pure alcohol 1 oz 100 proof liquor 12 oz beer 5 oz wine From fastest to slowest how quickly are liquor drinks (and mixers) absorbed Straight shot Carbonated mixer Water mixer Juice mixer Eating food before/while drinking ,... Can significantly slow down the intoxication rate Mixing alcohol with legal/illegal drugs ... Can speed up its effects and have an unpredictable outcome What speeds up the rate at which BAC decreases Time is the only thing that lowers BAC An individual's BAC level... Will be different each and every time they drink It takes___ for the body to eliminate the alcohol from one MEASURED drink One hour If you have any doubt about serving a guest alcohol... Do not serve them The intervention model includes Asses, decide, implement To assess your guest... -observe the guest, noting any behavioral cues and intoxication factors -engage the guest in a conversation -note how other guests respond to and interact with this guest -gather as much information about and as as many impressions of this guest as possible Four decision point questions -do I need to check this guests ID -Is this guest buying alcohol for someone else who is underage -Is this guest showing any signs of intoxication -do you have any doubts about serving this guest alcohol