OSCM Exam 1| 67 QUESTIONS| WITH COMPLETE SOLUTIONS

The Transformation Process correct answer: 1. Inputs 2. Outputs 3. The conversion process 4. Controls 5. Value-Added (price of output minus cost of input) What are the four Competitive Dimensions? correct answer: 1. Price 2. Quality 3. Response-Time 4. Variety (Competitive Space) What is the difference between Goods and Services? correct answer: Goods: Tangible, manufacturing is goods-oriented - Physical items (raw materials, parts, subassemblies, and final products) - Automobile, computer, appliances, shampoo Services Act-oriented - Activities that provide some combination of time, location, form or psychological value - Air travel, Education, Appliance repair, haircut, legal counsel What are the two Operation Management Decisions? correct answer: System Design & System Operations What is System Design? correct answer: Typically strategic decision. - Capacity - Facility location & layout - Product & Service Planning. What is System Operations? correct answer: Generally tactical decisions: - Management of personnel - Inventory management Scheduling - Project management - Quality assurance What are the eight sources of Waste? correct answer: 1. Inventory 2. Over-Production