COMS 2302 UTA (Ricks) Questions With Complete Solution

COMS 2302 UTA (Ricks) Questions With Complete Solution Employee Skills Most Sought After by Employers ( i ) - CORRECT ANSWERS Communication Skills Corporate Culture ( i ) - CORRECT ANSWERS The personality of an organization Informal Communication ( i ) - CORRECT ANSWERS - personal similarities - could be on the job or social settings Formal Communication ( i ) - CORRECT ANSWERS lines of command-hierarchical levels - Downward, Horizontal, Upward Downward Communication ( i ) - CORRECT ANSWERS Senior talking to Junior Horizontal Communication ( i ) - CORRECT ANSWERS Same power level talking Upward Communication ( i ) - CORRECT ANSWERS Junior talking to Senior Audience Centered Approach to Communication ( i ) - CORRECT ANSWERS "You" attitude = what the audience wants to listen to - Learn the audience members - Allow the audience to understand how they feel - Information overload = more information =/= effective; people lose interest in the topic Etiquette ( i ) - CORRECT ANSWERS What is allowed to be spoken The Basic Communication Models: Sender ( i ) - CORRECT ANSWERS The sender has an idea - If your motivation is to offer a solution rather than a complaint to a problem, then you have a better chance of offering a good message The Basic Communication Models: Encoding/Decoding ( i ) - CORRECT ANSWERS - When someone expresses an idea into a message via words or pics - Receiver extracts the idea from the message The Basic Communication Models: Audience ( i ) - CORRECT ANSWERS The sender needs a communication medium to present the message to the audience (i.e. = phone calls and presentations) The Basic Communication Models: Message ( i ) - CORRECT ANSWERS A container for an idea The Basic Communication Models: Feedback ( i ) - CORRECT ANSWERS Helps sender evaluate the effectiveness of the communication The Basic Communication Models: Noise ( i ) - CORRECT ANSWERS Distractions that prevent the audience from understanding the intended message The Basic Communication Models: Channels ( i ) - CORRECT ANSWERS Transmits the messages (i.e. Internet, Twitter, etc.) Ethnocentrism ( iii ) - CORRECT ANSWERS Tendency to judge other groups according to your own standards Xenophobia ( iii ) - CORRECT ANSWERS - Causes social anxiety - Fear of strangers/foreigners Stereotyping ( iii ) - CORRECT ANSWERS - Fit people in existing categories - Distorted views of other cultures or groups Cultural pluralism ( iii ) - CORRECT ANSWERS - When you belong to more than one culture - Accepting more than one culture - Avoid assumptions and judgements - Acknowledge distinctions High Context Cultures ( iii ) - CORRECT ANSWERS Highly care about what other people think - Indirect language > "It is highly advised" - Japan Low Context Cultures ( iii ) - CORRECT ANSWERS Do not care about what people think - Direct language > "Do it" - USA Nonverbal Differences: Greetings ( iii ) - CORRECT ANSWERS Some cultures do not shake hands with women as a sign of respect