WGU C215 Operations Pre-Assesment study Guide (Answered) Complete Solution

WGU C215 Operations Pre-Assesment study Guide (Answered) Complete Solution Which definition is used for quality evaluates how well a product performs its intended function? eg. Jeep for mountain driving Fitness for use Which total quality management (TQM) process was developed to stress management's responsibility for quality? 14 points for quality improvement Total Quality Management (TQM) a comprehensive approach - led by top management and supported throughout the organization - dedicated to continuous quality improvement, training, and customer satisfaction Customer-defined quality The meaning of quality as defined by the customer. Value for price paid Quality defined in terms of product or service usefulness for the price paid. is a definition of quality that consumers ofen use for product or service usefulness. This is the only definition that combines economics with consumer criteria; Psychological criteria A way of defining quality that focuses on judgmental evaluations of what constitutes product or service excellence. eg Rolex or Lexus Which total quality management (TQM) process consists of 13 published standards and guidelines? ISO 9000 Conformance to specifications measures how well the product or service meets the targets and tolerances determined by its designers. For example, the dimen-sions of a machine part fitness for use A product that can be used as it was intended Six Sigma A business process for improving quality, reducing costs, and increasing customer satisfaction. Motorola was the first to implement it A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue? checklist Manufacturing vs. Service Manufacturing and Service Organizations differ chiefly because manufacturing is goods-oriented and service is act-oriented. ISO 9000 standards Represent an international consensus of what constitutes effective quality management as outlined by the International Organization for Standardization (ISO). Which quality control tool should be used to monitor the current status or end result of a process? Control Chart Control Chart a time-ordered diagram that is used to determine whether observed variations are abnormal Which group of keywords or phrases describes the crucial role that marketing plays in the total quality management (TQM) process? Enhance competition; understand consumer preferences; maintain communication with operations What is the common theme in total quality management (TQM) across all functions in an organization? To satisfy customer needs Which concept of variation measures the central tendency of a set of data? mean What do assignable causes of variation indicate? Out-of-control signals were found in the process. Which continuous improvement method does Cpk measure? How close one is to a target and how consistent one is with the average performance What are two important aspects of Six Sigma? people involvement technical tools Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times? Screen patients and fast-track those with minor ailments Which two factors affect a service location decision? Proximity to customers Quality of life issues Which is a key factor of a location analysis for a service company? Proximity to customers What helps an organization identify and plan the actions necessary to meet current and future customer demands? capacity planning Which capacity planning measurement tells how much capacity a company is using? Capacity utilization Which two statements are true about effective capacity? An effective capacity is a permanent measure used to achieve design capacity. An effective capacity is lower than design capacity When is capacity measurement at the best operating level? When the average unit cost is minimized Which two capacity measurement concepts should a firm consider when conducting a location analysis? proximity to sources of supply site considerations What is a major factor in the decision to locate a business near its primary market territory? proximity to customers A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores. What tool should the manufacturing company use to determine where the new distribution center should be located? By using the center-of-gravity approach Which two types of operations include repetitive processes? continuous process line process A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options. Which two operational processes would suit this shop? batch process project process What is a bottleneck in a flowchart? The longest task in the process Which formula would compute process velocity? throughput time/value-added time Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark? actual output/standard output In which organizational layout would one expect to see items arranged by type? process A construction company produces pre-fabricated homes. The manager has discovered the following challenges within one of the facilities: -production qualities are low and only a small number of homes are built efficiently -the facility space allows for low handling of materials -there is limited space available for employees to operate Which hybrid layout should be used to address the company's needs? group technology Which instrument would use an allocation process for space requirements in an industry scenario? block plan What would be an organizations next step after it has revised or implemented new operations? follow up to make sure the new operation resolves quality problems Why is it beneficial for an organization to designate employees to communicate alternative ways to complete a job in a methods analysis? they may have suggestions for improving the operation Which factor determines how long it takes a qualified operator to perform a duty of the job requirements under the assumption that the operator is working at a sustainable pace with the proper tools for the process? standard time Which design work system minimizes repetitiveness in tasks be assigning employees the role of planning and scheduling? job enrichment Which work system acknowledges the benefits of employee proficiency? labor specialization Which term means to schedule a job that starts immediately, regardless of the due date? forward scheduling What is the third basic element in the just in time (JIT) system if the first element is the total quality management (TQM) and the second is JIT manufacturing? respect for people How do just in time (JIT) and lean systems add value? by reducing waste Which concept takes a total system approach to creating an efficient operation and combines concepts such as just in time (JIT), total quality management (TQM), and continuous improvement? Lean Systems Why is kanban significant to the "pull" system? It specifies the exact quantity of a product that needs to be produced What are two product system differences between the push and pull processes? push moves the product forward in anticipation for demand pull eliminates excessive inventory Which function does marketing play in a just in time (JIT) organization? JIT marketing focuses on customer driven quality How does a just in time (JIT) system influence all functional areas within a company? companies are able to reduce waste Companies develop new ways to generate revenue. What are two ways management can assist employees focus in a just in time (JIT) processing environment? ensure that workers receive multifunctional training develop an incentive system to reward workers for their efforts Which tier-level supplier directly supplies materials or services to a processing and packaging plant? tier three suppliers Which role do third party logistics providers play in the supply chain? external distributors