FCA Jeep exam 2023 with 100% correct answers

Building Rapport Questions 1. What's your current car? 2. How'd you hear about Planet? 3. Where are you from? 4. What do you do for a job? 5. Do you use your car mainly for commuting or for pleasure? 6. How much time do you spend in your car? 7. Where did you graduate from? What should you say always to clarify vague answers from a Customer? What do you mean by that? A financial question you should ask in the opening investigation On a scale from 1-10 how's your credit? Ways to compliment a customer: Watch/Jewelry Town they live in is beautiful How to find the buyer and what to do if a decision maker is absent Ask: "Mr. Customer, will you be making the final decision, or will somebody else be involved?" If wife or decision maker isn't present ask or suggest to schedule another appointment when they can be available. Investigate the person's current or previous car with these two questions What do you like least about your current car? What do you like most about your current car? Why is that? Amiable Style / a person who is curious and relationship oriented wants a salesman who: 1. Takes it slow in building rapport 2. Explains how things work 3. Reassures they'll be comfortable with their choice 4. Salesman is patient Driver Style / Action oriented and quick decision maker wants a salesman who: 1. Focuses on business 2. Doesn't dance around the process 3. Provides options and lets them choose Expressive style / people oriented and wants to be liked wants a salesman who: 1. Show interest in them and let them talk 2. Help them stay on topic 3. Keep the process moving Analytic style / needs to be right and get details wants a salesman who: 1. avoid chit-chat 2. Compliment their research 3. Know your facts 4. Give them time to think