CPHQ Prep (NAHQ Material) Qs&As 2024 New Update
Leaders - ANS-Cope with change by developing vision and aligning subsytems
Managers - ANS-Cope with complexity through planning and budgeting
Quality Roles for the Board of Directors/Governing body - ANS-Setting policy, financial and strategic
di...
CPHQ Prep (NAHQ Material) Qs&As 2024 New Update
Leaders - ANS-Cope with change by developing vision and aligning subsytems
Managers - ANS-Cope with complexity through planning and budgeting
Quality Roles for the Board of Directors/Governing body - ANS-Setting policy, financial and strategic
direction, quality of care, goals and objectives
What are the subsystems of the organization and the principles of leadership - ANS-Structure, People,
Renewal, Reward, Resources, Culture
Mission - ANS-Organizations purpose or reason for existence; why are we here?
Vision - ANS-Organizations statement of its goals for the future
Core values - ANS-Define an organizations attitudes and help direct vision
Organizations direction is built on ________ and guided by ________ - ANS-mission; vision
Definition/explanation of a goal - ANS-broad general statement specifying a purpose or desired outcome
Definition/explanation of an objective - ANS-specific statements that detail how goals will be achieved
through specific and measurable actions
SMART Acronym - ANS-Specific, measurable, attainable, relevant, time bound
,The following is an example of what? Place 100% of veterans in permanent housing, which includes
moves to HUD-VASH program and moves from VA SSVF into permanent housing by September 30th
annually - ANS-Objective
Voice of the customer (VOC) - ANS-is a process conducted at the start of any new product, process or
service design initiative to understand better the customer wants and needs
Four aspects of the VOC - ANS-Customer needs, a hierarchical structure, priorities, customer perceptions
of performance (the product is a list of needs, wants and desires of the customer of a process output)
How to construct VOC research - ANS-identify customers of a process output, develop a list of questions
to ask customers about the process, refine the list to use with the process review and improvement
Hoshin Planning - ANS-a Japanese term that means policy deployment - it is used to ensure that the
vision being set forth by top management is being translated into planning objectives and actions
Four perspectives of measurement for a balanced scorecard - ANS-Financial, Customer, Internal Business
processes, Learning and Growth
Financial Scorecard term - ANS-How do we look to providers or financial resources
Customer scorecard term - ANS-How do our customers see us
Internal business processes scorecard term - ANS-at what must we excel
Learning and growth scorecard term - ANS-can we continue to improve and create value for our
customers
,Steps for creating reward systems in company culture - ANS-1. Determine priorities, values and
behaviors
2. Identify criteria for recognition
3. establish a budget
4. determine accountability for recognition
5. obtain feedback through performance appraisal
6. modify program based on feedback
7. give rewards based on the program
Population Health definition - ANS-outcomes for a group of individuals
What does PHM involve - ANS-PHM involves gaining an understanding of clinical and other
characteristics (e.g. SES, geography) of population/subpopulation and associated risks
Transition of care definition/example - ANS-a care transition occurs when a patient moves from one
healthcare provider or setting to another.
According to the joint commission, 80% of serious medical errors involve _______ during the
__________ - ANS-miscommunication; transition of care
Handoffs - ANS-defined as a transfer and acceptance of patient care responsibility achieved through
effective communication
What should handoffs include? - ANS-patient history, heart rhythm, infections, complications, needs for
restraints etc
to achieve successful handoffs, organizations should - ANS-1. demonstrate leaderships commitment to
successful handoffs
, 2. standardize critical content to be communicated to the sender during a handoff, both verbally and in
written form
3. cover everything needed to safely care for the patient in a timely fashion
recommendations for improving transitions of care - ANS-1. improve communication during transitions
between providers patients and caregivers
2. implement EMRs that include standardized medication reconciliation elements
3. establish points of accountability for sending and receiving care, particularly for hospitals and nursing
home providers
4. expand the role of pharmacists in transitions of care
5. develop performance measures to encourage better transitions of care
episodes of care - ANS-all care a patient receives in the courses of treatment for a specific illness,
condition or medical event
sharing vital signs and care with the care providers on the next shift is an example of what - ANS-handoff
a cardiac specialist called in to provide a consultation on cardiac issues with a surgical patient is an
example of what - ANS-episode of care
a hospital sharing patient information on hospital stay with home health service is an example of what -
ANS-transition of care
provide patient information to a dietitian consulted about a patient who is losing weight after a
procedure is an example of what - ANS-episode of care
Fee for service reimbursements - ANS-providers receive payment for each service provided
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Accurate. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $13.49. You're not tied to anything after your purchase.
