Management 4301 Mid-Term Exam Exam Covers: Chapter 01, 03 Specifics and Highlights for Chapters 2, 5, 5S (partial), 7 and 7S(partial)

Management 4301 Mid-Term Exam Exam Covers: Chapter 01, 03 Specifics and Highlights for Chapters 2, 5, 5S (partial), 7 and 7S(partial) Multiple Choice Questions 1 Operations management involves continuous decision making; . hopefully most decisions made will be: A. redundan t. B. minor in nature. C. informe d. D. quantitati ve. E. qualitativ e. 2 Which of the following is not a type of operations? . A. goods production B. storage/transporta tion C. entertainm ent D. communicati on E. advertisi ng 3 Manufacturing work sent to other countries is called: . A. downsizin g. B. outsourcin g. C. internationalizati on. D. vertical integration. E. entrepreneursh ip. 4 The responsibilities of the operations manager are: . A. planning, organizing, staffing, procuring, and reviewing. B. planning, organizing, staffing, directing, and controlling. C. forecasting, designing, planning, organizing, and controlling. D. forecasting, designing, operating, procuring, and reviewing. E. designing and operating. 5 Production systems with customized outputs typically have relatively: . A. high volumes of output. B. low unit costs. C. high amount of specialized equipment. D. fast work movement. E. skilled workers. 6 Which is not an area of significant difference between manufacturing . and service operations? A. cost per unit B. uniformity of output C. labor content of jobs D. customer contact E. measurement of productivity 7 Which of the following is not a characteristic of service operations? . A. intangible output B. high customer contact C. high labor content D. easy measurement of productivity E. low uniformity of output 8 The fact that a few improvements in a few key areas of operations will . have more impact than many improvements in many other areas is consistent with the: A. Irwin phenomenon. B. Pareto phenomenon. C. Stevenson phenomenon. D. Tellier phenomenon. E. Adam Smith phenomenon. 9 Which of the following is not an ongoing trend in manufacturing? . A. globalizati on B. quality improvement C. flexibility and agility D. mass production for greater economies of scale E. technological advances 10 Which of the following is not a benefit of using models in decision . making? A. They provide a standardized format for analyzing a problem. B. They serve as a consistent tool for evaluation. C. They are easy to use and less expensive than dealing with the actual situation. D. They force the decision maker to take into account qualitative issues such as personalities and emotions. E. They offer insights into fundamental issues at play in a decision- making setting. 11 Modern firms increasingly rely on other firms to supply goods and . services instead of doing these tasks themselves. This increased level of is leading to increased emphasis on management. A. outsourcing; supply chain B. offshoring; lean C. downsizing; total quality D. optimizing; inventory E. internationalization; intercultural 12 Marketing depends on operations for information regarding: . A. productivi ty. B. lead time. C. cash flow. D. budgetin g. E. corporate intelligence. 13 Two widely used metrics of variation are the and the . . A. mean; standard deviation B. productivity ratio; correlation C. standardized mean; assignable deviation D. randomized mean; standardized deviation E. normal distribution; random variation 14 Which of the following refers to service and production processes that . use resources in ways that do not harm ecological systems? A. sustainabili ty B. supportabil ity C. marketabil ity D. perishabili ty E. transportabil ity 15 If one organization is better able than most to respond to changes in . demands or opportunities, we say that organization exhibits higher: A. sustainabili ty. B. efficienc y. C. productivi ty. D. agilit y. E. marketabili ty. 16 Supplying operations with parts and materials, performing work on . products, and/or performing services are part of the firm's: A. division of labor. B. market development. C. outsourcin g. D. external process orientation. E. internal supply chain. 17. Which of the following is a potential shortcoming of using sales force opinions in demand forecasting? A. Members of the sales force often have substantial histories of working with and understanding their customers. B. Members of the sales force often are well aware of customers' future plans. C. Members of the sales force have direct contact with consumers. D. Members of the sales force can have difficulty distinguishing between what customers would like to do and what they actually will do. E. Customers often are quite open with members of the sales force with regard to future plans.