IAHSS SUPERVISOR MANUAL (3RD EDITION) INSTRUCTOR PRESENTATION EXAM 2024

IAHSS SUPERVISOR MANUAL (3RD EDITION) INSTRUCTOR PRESENTATION EXAM 2024 Change, Challenge & Opportunities - CORRECT ANSWER-As a supervisor, your actions can result in liability to the organization and to you personally. Experiences play a major role in becoming an effective supervisor. Supervision requires good judgment and the ability to not over-react or under-react. A healthcare facility is characterized by a rapidly changing environment. Regulation of the healthcare industry, ongoing managed care mandates, restructuring of healthcare organizations, impact of technology, and ongoing social and ethical factors. The Demands of the Security Supervisor Position - CORRECT ANSWER-Supervisors serve as the link between the higher levels of administration and the employees at the base of an administrative pyramid. Physicians do not typically fall into the pyramid, a common complicating factor. The supervisor is responsible to employees, his/her supervisor, to act as a connecting link between leadership and employees, and maintain good relationships with leaders and supervisors from other departments. A customer focus and good technical and professional skills are necessary. Basic Elements of Supervision - CORRECT ANSWER-Necessary skills: Above-average leadership skills Team-building skills Good communications skills Excellent follow-through on projects and special assignments Regularly demonstrated interpersonal skills The performance of the security officers you supervise shows your leadership ability. The most important factor in being a healthcare security supervisor is honesty and integrity. Suggestions for the Effective Supervisor - CORRECT ANSWER-Be flexible - adjust and overcome when things do not go as planned. Have a positive attitude about your department, your organization, and your profession. Be technically proficient. Find time for professional development. Stay abreast of changes in your local environment and the industry. "Your ability to create constructive change can be the greatest single indicator of your supervisory performance." Chapter 2 Supervisor Responsibilities - CORRECT ANSWEROrganizational Structure - CORRECT ANSWER-The size of an organization often determines the security department's structure. The larger the organization, the more likely security will have multiple levels of supervision. Having a champion for the security cause as close as possible to the top executive of the organization may very well determine the success of the department and, quite importantly, its funding. Success in Supervising - CORRECT ANSWER-Your success as a supervisor depends on your ability to: Make sound, value-based judgments Be honest, fair, and ethical Listen with genuine interest Be accountable—especially when you make a mistake Make tough decisions Make timely decisions Display personal and professional confidence You must be balanced in the way you interact with staff, subordinates, superiors, and the organization. Employees are security's most valuable asset: Security officers make most of the critical (in-the-moment) security decisions in the organization. Labor and labor-related costs amount to more than 93% of all security operating budgets. Success in Supervising - CORRECT ANSWER-Trust has the most impact on one's ability to successfully supervise. Advocate for your employees and do your best to put employees in situations where they are most likely to be successful. As much as you are an advocate for the employee, you are equally, if not more, an advocate for the organization. Most supervisory work falls into the categories of personnel and tasks. Key Personnel Responsibilities - CORRECT ANSWER-Hiring the right people, training, and retraining Giving recognition Coaching and mentoring Evaluating performance as an ongoing process Taking disciplinary action and terminating employees Dealing flexibly with employees' personal issues Effective listening is key Key Supervisory Tasks - CORRECT ANSWER-Documentation Often, ability to communicate in writing determines an individual's success as a supervisor.