MPDS Exam Prep
Post-Dispatch Instructions (PDIs) are: - ANSBasic-level instructions given to the caller by the
EMD immediately after initiating dispatch. These are core specific treatments, warnings or
advice
Dispatch Life Support (DLS) - ANSProviding care and Links to appropriate PAI or exit
instructions.
Axioms - ANSImportant features that are the basis of many decision-making processes prior to
dispatching
Agonal Breathing - ANSIneffective, deteriorating breathing pattern that lingers after the heart
has stopped. irregular, gasping breaths that precedes death.
6 Roles of EMD - ANSLife Support Instruction provider
Field Communications
Logistics Coordinator
Life Impactor
Triage
Telephone Interrogator
Four Call Processing Objectives - ANS1. Safety
2. System Response
3. Patient Care
4. Information for responders
Words in Capital letters - ANSA definition is available for the word
5 Primary components of MPDS - ANS1. Case Entry Protocol
2. Chief Complaint Protocol
3. Diagnostic and Instructional Tools
4. Pre-Arrival Instructions
5. Case Exit Protocols
6 Primary components of Chief Complaint Protocols - ANS1. Key Questions
2. Determinant Descriptors
3. Post Dispatch Instructions (PDI)
4. Critical EMD Info
5. DLS Links
6. Additional Info
, The Four Commandments of the EMD - ANS1. Chief Complaint
2. Age
3. Status of Consciousness
4. Status of Breathing
Four Priority symptoms - ANS1. Abnormal Breathing
2. Chest Pain / Discomfort
3. Decrease level of consciousness
4. SERIOUS Haemorrhage
Name some techniques for a child caller - ANS1. Ask to speak to an adult (if child unable to
answer questions(
2. Go to child's level
3. Determine correct address
4. Determine callback nnumber
5. Tell child to stay on phone.
Repetitive Persistance - ANSExplaining an action and reason
What is Hysteria Threshold? - ANSThe point at which a caller loses control
Strategies for Caller Management - ANSbe mentally prepared, accept all calls, remain objective,
answer all calls promptly, assure callers, explain what is happening, use callers name, remain
confidentiality, active listening, provide alternatives, appropriate language
Strategies for dealing with an elderly caller - ANSMore processing time, shorter sentences,
lower voice, verify often
Strategies for dealing with mental illness - ANSConcern and respect, assume they're reporting a
real emergency
Strategies for dealing with foreign language - ANSDo they know enough English? Foreign
language interpretive support, initial response.
How would you provide emotional support? - ANSHysteria Threshold, assurance, active
listening, being empathetic, relief action (where they are overcome), watch for a re-freak
What is repetitive resistance? - ANSRepeating an instruction over an over
What are some strategies to minimise gaps? - ANSCompliance to protocol, telling caller what
you're doing and how, focus on callers message, acknowledging callers emotion, use calming
techniques
Four essential elements of negligence - ANSDuty, breach of duty, injury & damage, causation.
Post-Dispatch Instructions (PDIs) are: - ANSBasic-level instructions given to the caller by the
EMD immediately after initiating dispatch. These are core specific treatments, warnings or
advice
Dispatch Life Support (DLS) - ANSProviding care and Links to appropriate PAI or exit
instructions.
Axioms - ANSImportant features that are the basis of many decision-making processes prior to
dispatching
Agonal Breathing - ANSIneffective, deteriorating breathing pattern that lingers after the heart
has stopped. irregular, gasping breaths that precedes death.
6 Roles of EMD - ANSLife Support Instruction provider
Field Communications
Logistics Coordinator
Life Impactor
Triage
Telephone Interrogator
Four Call Processing Objectives - ANS1. Safety
2. System Response
3. Patient Care
4. Information for responders
Words in Capital letters - ANSA definition is available for the word
5 Primary components of MPDS - ANS1. Case Entry Protocol
2. Chief Complaint Protocol
3. Diagnostic and Instructional Tools
4. Pre-Arrival Instructions
5. Case Exit Protocols
6 Primary components of Chief Complaint Protocols - ANS1. Key Questions
2. Determinant Descriptors
3. Post Dispatch Instructions (PDI)
4. Critical EMD Info
5. DLS Links
6. Additional Info
, The Four Commandments of the EMD - ANS1. Chief Complaint
2. Age
3. Status of Consciousness
4. Status of Breathing
Four Priority symptoms - ANS1. Abnormal Breathing
2. Chest Pain / Discomfort
3. Decrease level of consciousness
4. SERIOUS Haemorrhage
Name some techniques for a child caller - ANS1. Ask to speak to an adult (if child unable to
answer questions(
2. Go to child's level
3. Determine correct address
4. Determine callback nnumber
5. Tell child to stay on phone.
Repetitive Persistance - ANSExplaining an action and reason
What is Hysteria Threshold? - ANSThe point at which a caller loses control
Strategies for Caller Management - ANSbe mentally prepared, accept all calls, remain objective,
answer all calls promptly, assure callers, explain what is happening, use callers name, remain
confidentiality, active listening, provide alternatives, appropriate language
Strategies for dealing with an elderly caller - ANSMore processing time, shorter sentences,
lower voice, verify often
Strategies for dealing with mental illness - ANSConcern and respect, assume they're reporting a
real emergency
Strategies for dealing with foreign language - ANSDo they know enough English? Foreign
language interpretive support, initial response.
How would you provide emotional support? - ANSHysteria Threshold, assurance, active
listening, being empathetic, relief action (where they are overcome), watch for a re-freak
What is repetitive resistance? - ANSRepeating an instruction over an over
What are some strategies to minimise gaps? - ANSCompliance to protocol, telling caller what
you're doing and how, focus on callers message, acknowledging callers emotion, use calming
techniques
Four essential elements of negligence - ANSDuty, breach of duty, injury & damage, causation.
