Salesforce Admin Certification: Productivity &
Collaboration Questions and Answers 100%
Correct | Updated 2024
What are Activities? - Answer Standard objects. Either an Event with a specific
date/time/location, or a Tasks with a due date but no time. Interactions a user
has with a record.
What is activity management? - Answer Keeps users aware of all activities by
establishing to-do lists, setting priorities, monitoring progress and setting up
alerts.
What is the default behavior when a task is overdue in Salesforce? - Answer A
reminder displays the next time the user logs in, and the overdue task is displayed
with the date in red on the home page.
Can you prevent a user from deleting a task? - Answer There is no way to do this
by default, a custom solution has to be created.
What needs to be enabled for a custom object so you can track activities for it? -
Answer "Allow Activities" in the custom object settings.
What views are available for tasks? - Answer Table, Kanban, and Split.
What does enabling "Roll Up Activities to the Contact's Primary Account" do? -
Answer Shows all activities related to the contact on the primary account of that
contact
What are Group Tasks? - Answer Up to 200 users/group/queue can be assigned
an individual copy of the same task. This is enabled by default.
What are Shared Activities? - Answer Allows users to relate up to 50 contacts to
an activity. Must be enabled.
Who can view events that are marked as private? - Answer The owner and any
user with the "View All Data" or "Modify All Data" permission
, Salesforce Admin Certification
What is an event series? - Answer These are repeating events.
How do you enable users to add attendees to their events? - Answer Add the
"Attendees" field to the Event page layout.
Who can be added as an attendee to an event? - Answer Users, contacts, leads,
or person accounts.
How do you enable event series' for your users? - Answer Add the "Repeat" field
to the Event page layout.
How do you enable users to create multiday events? - Answer Select "Enable
Multiday Events" in Setup under Activity Settings
What is a productivity feature of the Activity component? - Answer Users can
send emails directly from the component.
What kinds of calendars does Salesforce offer? - Answer Public and private.
What is a public calendar? - Answer A public calendar manages group activities or
resources and is shared with public groups or roles.
How do resource calendars work? - Answer In Setup under "Public Calendar and
Resources", admins can add resources such as conference rooms or projectors.
Then users can add that resource as an attendee to your event to avoid double-
booking.
What does "Create Calendar from Salesforce Object" allow you to do? - Answer
Create a calendar from a standard or custom object. Select the fields you want to
display and customize by applying a list view.
When does Salesforce archive activities? - Answer Activities get automatically
archived when: 1) An event ended more than 1 year ago 2) A closed tasks due
date is more than 1 year ago 3) A closed task was created more than 1 year ago if
there is no due date.
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