CMIS Exam 2
Business Process - ANSA collection of linked tasks which find their end in the delivery of a
service or product to a client.
1) What is done
2) Why it is done
3) How it is done
4) Who does it
5) How well it is done - ANSDocumenting business processes involves describing what 5
things?
No, they are highly interrelated between functions - ANSAre business processes independent
silos?
Order-to-cash process - ANSThis process includes every aspect of receiving an order, fulfilling
it, and receiving payment for the same.
Procure-to-pay process - ANSThis process involves every step necessary to acquire the goods
and materials necessary for the business to function.
Make-to-order process - ANSThis process involves the production of goods as well as additional
steps to take the order and do any design and engineering work needed
Make-to-stock process - ANSThis process involves the production of goods and is based on
forecast or budgeted sales figures
ERP - ANSWhat is an example of an internally focused system?
IOS, SCM or CRM - ANSWhat is an example of an externally focused system?
Internally focused systems - ANSThis system is used to integrate and automate information
flows between departments and processes, streamlining operations and facilitating smooth
business operations
Externally focused inter-organizational systems - ANSThis system is used to improve
communication and coordination with other businesses to create supply chains
Downstream information flow - ANSThis is the information produced by a company and sent to
another organization
Upstream information flow - ANSThis is information received from another company
, How well it is performing against industry benchmarks (might be better to keep unique business
practices in place) - ANSWhat should an organization understand about itself before adopting
industry best practices?
Business process management - ANSThis management typically involves functions such as
process modeling, redesign, and improvement
1) Developing a vision
2) Identifying the critical processes that are to be redesigned
3) Identifying ways that IS can be used to improve processes
4) Designing and implementing the new processes - ANSWhat are the four basic steps of BPM?
ERP - ANSApplications that integrate business activities and core business processes cross
departmental boundaries
1) Common database
2) Standardized modules
3) Flow cross-functional processes - ANSWhat are the "big 3" important attributes of ERP?
Not having executive sponsorship - ANSWhat is the primary reason for ERP failure?
True - ANST/F: Training is critical to ERP success but often poorly planned for and executed.
Using cloud-based ERP - this allows for scalability and agility (ex. SAP BusinessOne) -
ANSRecently, there's been a trend to move away from large-scale ERP. What's the new trend
replacing this?
Business case - ANSThis is a complete justification for making or continuing to make an
investment in new or ongoing IS
Productivity Paradox - ANSThis stems from the difficulty many early professionals had showing
that worker productivity, measured as worker output per employee hour, was increasing due to
investments in IT.
Faith - ANSArguments based on beliefs about organizational strategy, competitive advantage,
industry forces, customer perceptions, market share, and so on
Fear - ANSArguments based on the notion that if the system is not implemented, the firm will
lose out to the competition, or worse go out of business
Fact - ANSArguments based on data, quantitative analysis, and/or indisputable factors
Business Process - ANSA collection of linked tasks which find their end in the delivery of a
service or product to a client.
1) What is done
2) Why it is done
3) How it is done
4) Who does it
5) How well it is done - ANSDocumenting business processes involves describing what 5
things?
No, they are highly interrelated between functions - ANSAre business processes independent
silos?
Order-to-cash process - ANSThis process includes every aspect of receiving an order, fulfilling
it, and receiving payment for the same.
Procure-to-pay process - ANSThis process involves every step necessary to acquire the goods
and materials necessary for the business to function.
Make-to-order process - ANSThis process involves the production of goods as well as additional
steps to take the order and do any design and engineering work needed
Make-to-stock process - ANSThis process involves the production of goods and is based on
forecast or budgeted sales figures
ERP - ANSWhat is an example of an internally focused system?
IOS, SCM or CRM - ANSWhat is an example of an externally focused system?
Internally focused systems - ANSThis system is used to integrate and automate information
flows between departments and processes, streamlining operations and facilitating smooth
business operations
Externally focused inter-organizational systems - ANSThis system is used to improve
communication and coordination with other businesses to create supply chains
Downstream information flow - ANSThis is the information produced by a company and sent to
another organization
Upstream information flow - ANSThis is information received from another company
, How well it is performing against industry benchmarks (might be better to keep unique business
practices in place) - ANSWhat should an organization understand about itself before adopting
industry best practices?
Business process management - ANSThis management typically involves functions such as
process modeling, redesign, and improvement
1) Developing a vision
2) Identifying the critical processes that are to be redesigned
3) Identifying ways that IS can be used to improve processes
4) Designing and implementing the new processes - ANSWhat are the four basic steps of BPM?
ERP - ANSApplications that integrate business activities and core business processes cross
departmental boundaries
1) Common database
2) Standardized modules
3) Flow cross-functional processes - ANSWhat are the "big 3" important attributes of ERP?
Not having executive sponsorship - ANSWhat is the primary reason for ERP failure?
True - ANST/F: Training is critical to ERP success but often poorly planned for and executed.
Using cloud-based ERP - this allows for scalability and agility (ex. SAP BusinessOne) -
ANSRecently, there's been a trend to move away from large-scale ERP. What's the new trend
replacing this?
Business case - ANSThis is a complete justification for making or continuing to make an
investment in new or ongoing IS
Productivity Paradox - ANSThis stems from the difficulty many early professionals had showing
that worker productivity, measured as worker output per employee hour, was increasing due to
investments in IT.
Faith - ANSArguments based on beliefs about organizational strategy, competitive advantage,
industry forces, customer perceptions, market share, and so on
Fear - ANSArguments based on the notion that if the system is not implemented, the firm will
lose out to the competition, or worse go out of business
Fact - ANSArguments based on data, quantitative analysis, and/or indisputable factors
