Nursing Management Exam 3 2024 with complete solutions

Two employees disagree about who should work on Christmas Day. The bottom line is that one employee will have to work, and the schedule must be posted tomorrow. What is the best method for the nurse manager to assist in the conflict between the nurses? a. Use your position of power to resolve the conflict. You decide who will work Christmas Day. b. Rely on centralized staffing to resolve the issue. c. Try to arrange a compromise. Have one employee work the first half of the shift and have the other work the second half. d. Meet with both employees at the same time. Engage them in the problem-solving process. correct answersd. Meet with both employees at the same time. Engage them in the problem-solving process. During bedside rounds, a surgeon turns to the charge nurse and says, "The poor nursing care has caused this wound to become infected. Can't nurses at this hospital do anything right?" What is the appropriate response by the charge nurse? a. "The nursing care on this unit has received awards and certainly is not the problem." b. "Let's first decide what to do for Mrs. Johnson and then step into the hall and talk further about your concerns." c. "It is inappropriate to talk to me that way. I will report this to my supervisor." d. "Would you like to change the antibiotic Mrs. Johnson is receiving?" correct answersb. "Let's first decide what to do for Mrs. Johnson and then step into the hall and talk further about your concerns." Rationale: Effective interprofessional communication may necessitate choosing appropriate conflict-handling modes. Collaborating about the health needs of Mrs. Johnson and then talking privately with the surgeon ensures a better setting in which to address the bullying. Although option d is patient centered, the use of avoidance does not resolve the conflict or address the surgeon's disruptive behavior. The main purpose(s) of collective action in nursing is/are what? (Select all that apply.) a. To facilitate formation of a recognized bargaining unit (union)