PUBLIX DELI ROI STUDY - GUIDE EXAM What gives Publix Smoked Turkey its yellow color? - Answer: Natural hic kory wood and slow roasting of fresh meat. What is the serving size for egg salad on a sub sandwich? - ANSWER A half sub weighs 3oz, while a full sub weighs 6oz. What would you do before you start cleaning the Deli Traditional Case? - ANSWER Before you start cleaning, gather all of the necessary supplies. What is the number one reason why customers do not shop at Publix? - ANSWER Sanitation issues. What is the number one reason why a customer believes a store is unsanitary? - ANSWER Poor visual appearance. What does 1/8 represent on a digital scale? - ANSWER 0.125 Review the department's opening procedures. - ANSWER 1. Turn on all lights an d equipment. 2. Review special orders and make arrangements to fill them. 3. Set up the service area (sinks, slicers, display cases). 4. Access all workstations. 5. Inspect signs, labels, and prices. 6. Clean the front and rear of the case windows, as we ll as all counters. 7. Stock the supplies, workstation, and handwash ing sinks. 8. Complete the Proactive Walk. What are the stages for proper hand washing? - ANSWER Wet hands, add so ap, rub hands vigorously for twenty seconds, scrub finger tips and between fingers , rinse forearms and hands, dry forearms and hands with paper towel, turn off water with paper towel, and discard towel. What is the shelf life of vegetables? - ANSWER Under the substation, th e day of production is additional one day... Hot case: three hours. What percentage of the special order form will the customer receive? - Answer: Canary Yellow. What is the process for filling out a custom order form? - ANSWER 1. Pick up the blank special order. 2. Record the store's information and date. 3. Gather cust omer information such as name and address, phone number, pick-up day and time, ty pe of function, payment method (paid or COD), and who took the order. 4. Offer id eas before completing the order. 5. Collect product information. Proper mechanics for raising and lowering objects: - ANSWER 1. Establish a sturdy foundation and keep your feet wider than shoulder width. 2. Allow y our legs to do the work, pushing up or down slowly or smoothly. 3. Maintai n your spine's natural bend. 4. Hold the item firmly and near to your body while remaining wit hin the safe work zone. What two meats does Meat Bologna contain? - ANSWER Pork with Ground Beef What is the method for hosting a successful selling event? - ANSWER 1. Be friendly. 2. Consider the customer's time. 3. Use open-ended inquiries. 4. Li sten carefully. 5. Make suggestions. 6. Be product-oriented 7. Be respectful. 8. Tak e pride in your appearance. 9. Maintain product quality. 10. Provide more than expected. What is the significance of a sales event? - ANSWER Designed to enhance long-term sales by sharing information and delivering samples to customers. What is the proper chemical for cleaning the cooler floors? - ANSWER Grease cutter positive, Ultra Deli Dish, and Q-San Sanitizer
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