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IME111- Ch.8 Quality Control & Quality Engineering Questions with Correct Answers
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IME111- Ch.8 Quality Control & Quality Engineering Questions with Correct Answers
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IME111- Ch.8 Quality Control & Quality EngineeringQuestions with Correct Answers
Definition: Quality Correct Answer-Up for interpretation
Offline Quality Control Correct Answer-Activities that capture the needs
of the customer, and the designing of the products and processes to meet
these needs.
Online Quality Control Correct Answer-Activities that take place during the product processes to ensure a quality product is delivered (meet quality targets; minimize variation)
Internal Customer Correct Answer-A "recipient" of a good or service within your own organization. Example - Worker B on an assembly line is a "customer" of Worker A on an assembly line. Worker B can't do their job properly if their "supplier", Worker A, doesn't deliver quality
External Customer Correct Answer-An external customer fits the typical
definition of customer, i.e. an external recipient of the goods or services that your organization produces.
Example - if your organization products flat screen television sets, both the distributor you sell the sets to... or a homeowner who purchases the television for their home, would be considered external customers. Internal Failure Cost Correct Answer-Costs associated with nonconforming materials, components, or products that cause losses due to rework, repair, retest, scrap, sorting, etc.
External Failure Cost Correct Answer-Costs associated with nonconforming products that cause loss due to warranties, returns, allowances, etc. after product released to customers.
Malcolm Baldrige Award Correct Answer-United States National Quality Award
Focus on: - Leadership
- Information & Analysis
- Strategic Quality Planning
- HR Development & Management
- Management of Process Quality
- Quality & Operational Results
- Customer Focus & Satisfaction
MBNQA - Bedrock Quality Concepts Correct Answer-- Quality is customer driven
- Leadership creates quality values
- Optimized systems and processes
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