Exam (elaborations)

MAR 3407 Opt-Out Activity || All Questions Answered Correctly.

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MAR 3407 Opt-Out

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MAR 3407 Opt-Out

Why do customers do business with you? A. They want great service. B. They want better pricing. C. They want great products. D. They know, like, and trust you. correct answers D. They know, like, and trust you. All of the following are must-have soft skills except: _____. A. listening B. f...

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Uploaded on August 7, 2024
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why do customers do business with you a they wa

Institution MAR 3407 Opt-Out
Course MAR 3407 Opt-Out

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MAR 3407 Opt-Out Activity || All Questions Answered
Correctly.
Why do customers do business with you?
A. They want great service.
B. They want better pricing.
C. They want great products.
D. They know, like, and trust you. correct answers D. They know, like, and trust you.

All of the following are must-have soft skills except: _____.
A. listening
B. flexibility
C. product knowledge
D. relationship building correct answers C. product knowledge

Why do soft skills matter?
A. better relationships
B. better understanding of customers
C. fastest route to success and profitability
D. all of these answers correct answers D. all of these answers

What does it take to become an amazing sales rep?
A. hard skills acumen
B. hard and soft skills
C. great relationship-building skills
D. soft skills acumen correct answers B. hard and soft skills

As a sales professional, whom should you collaborate with?
A. your team
B. your customers
C. leadership
D. all of these answers correct answers D. all of these answers

The higher your emotional intelligence, the higher your chances are _____.
A. of connecting with customers
B. you will increase your awareness of opportunities
C. you will make your sales strategy more efficient
D. you will close more deals correct answers A. of connecting with customers

Which is not a step in great listening?
A. Share your insights.
B. Slow down.
C. Take action.
D. Ask great questions. correct answers A. Share your insights.

, What is the best definition of communication?
A. Listening for opportunities
B. Getting customers to take action
C. Sharing information with customers
D. Having customers tell things to you correct answers D. Having customers tell things to you

What is the value of problem solving in sales?
A. It adds value to the customer relationship.
B. It shows the depth of knowledge you have.
C. It makes you more efficient.
D. Better positions you with customers correct answers A. It adds value to the customer
relationship.

What is the best way to begin learning soft skills?
A. all of these answers
B. Use flash cards.
C. Role play.
D. Know the skills you need. correct answers A. all of these answers

What role does empathy play in sales?
A. It means agreeing with how your customer feels.
B. It entails insight on how to get the deal.
C. It means that you take your customer's side.
D. It is your guide to understanding your customer. correct answers D. It is your guide to
understanding your customer.

Which is not a step in the decision making process?
A. Add your thoughts and input.
B. Pull the trigger.
C. Analyze the information.
D. Get the facts. correct answers A. Add your thoughts and input.

How do soft skills produce results?
A. They increase the customer experience.
B. They show the depth of knowledge you have.
C. They make you choose your prospects better. correct answers A. They increase the customer
experience.

What is the value of storytelling in sales?
A. It helps customers better understand your products.
B. It gets the importance of what you can do across to customers.
C. all of these answers
D. It makes you effective and remembered. correct answers C. all of these answers

What is the best way to integrate the soft skills?
A. Know the difference, assess your customers, make a plan, and analyze results.

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MAR 3407 Opt-Out Activity || All Questions Answered Correctly.

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