Exam (elaborations)
ZENDESK Questions with Correct Answers.
- Course
- Institution
ZENDESK Questions with Correct Answers.
[Show more]
Content preview
ZENDESK Questions with Correct Answers4x Correct Answer-Any customer service interaction is ___ more likely
to drive disloyalty, than loyalty.
70% Correct Answer-Support makes up ____ of Zendesk's revenue.
75% Correct Answer-______ of most innovative companies use
Zendesk Support.
-lack of agent knowledge/power/insight
-complex or outdated existing systems
-unproductive agents Correct Answer-What are the 3 reasons why most
companies are unable to provide great customer support?
-reduce customer effort Correct Answer-1 thing Zendesk does to address
how customers can provide better support (1/3)
-reduce agent effort Correct Answer-1 thing Zendesk does to address
how customers can provide better support (2/3)
-innovate and scale to stay ahead Correct Answer-1 thing Zendesk does
to address how customers can provide better support (3/3)
-Answer Bot
-Embeddables
, -Ticket Forms Correct Answer-3 Product(s)/features that help reduce
customer effort
-Macros
-Knowledge Capture
-Pathfinder Correct Answer-3 Products/Features that help reduce agent
effort
95% Correct Answer-Our average CSAT is ____.
Essential, Team, Pro, Enterprise, Elite Correct Answer-Name our 5
Support plans.
Insights (daily), SLAs, Business Hours Correct Answer-Features that
you get with Professional but not Team
SLA's - Service Level Agreements Correct Answer-agreed upon
measures of the average response and resolution times that your support
team delivers to your customers. Providing support based on service-
levels ensures that you're delivering measured and predictable service.
Business Hours Correct Answer-In the Professional and Enterprise
versions of Zendesk Support, you can set a schedule with business hours
for the days of the week and times of day that your Zendesk is available
to respond to requests. Professional accounts can set a single schedule,
while Enterprise accounts can set multiple schedules. You can use
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller cracker. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $14.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
81113 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now