HCA 130 Exam Questions with Correct Answers
how to make perception more accurate ~ selection - Answer-attend to all info do not jusy notice most intense
use all senses
need all physical needs
to make perfection more accurate - organization - Answer-no stereo typing
make you perception more...
HCA 130 Exam Questions with Correct
Answers
how to make perception more accurate ~ selection - Answer-attend to all info do not
jusy notice most intense
use all senses
need all physical needs
to make perfection more accurate - organization - Answer-no stereo typing
make you perception more accurate- interpretation - Answer-be aware of assumptions,
feelings get the information and facts first
to make your perception more ACURATE - Answer-beware of how you CREAT your
own reality
realize you shape LIMIT AND DISTORT perceptions
realize your perception is NOT. the only way to see it
perception check - Answer-state observation
start 2 possible interpretations of what you observed
make request for feedback with OPEN question
verbal/non verbal communication % - Answer-35% verbal
35% vocal ~ non verbal
30% non verbal
65% overall NONVERBAL!
complement non verbal - Answer-verbal and non verbal match
contradict - Answer-verbal and non verbal do not match
types of non verbal 8 - Answer--body orientation ~ facing towards or away? leaning.
-guestures
-posture
-facial expressions ~ eye contact
-vocal factors
-clothing
-distance
-touch
empathy - Answer-the ability to understand and share the feelings of another
supportiveness - Answer-a person's feeling of assurance that others care about and will
protect him or her
positiveness - Answer-self esteem
communication skills why study - Answer-we study communication because it has a
huge impact on her job patients opening up to us may help them get better treatment
prodded of communication (elements) - Answer-sender
recover
message
feedback
context
environment
principles of communication - Answer-it is impossible not to communicate due to
behaviour posture and tone of voice
Communication is both intentional and non-intentional either by body and language or
facial expression
Communication is irreversible you can never take back what you said
Communication is unrepeatable you can never see the same way again
List ineffective communications - Answer-not listening not asking for clarity we can all
hear but don't always listen make sure the tenant paying attention
make sure you're not hiding behind a mask as this would mask our feelings and we
would not be able to truly communicate
self-concept - Answer-beliefs one holds about oneself and influence the way we behave
that makes us unique
Factors that influence in effective communication - Answer-The way we see ourselves,
self concepts, if someone sees you differently than your own self concept is normal to
feel threatened and defensive.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Scholarsstudyguide. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $13.39. You're not tied to anything after your purchase.
