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ASQ CSSBB/CQE Exam Prep || All Correct.
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Deming's Fourteen Points correct answers 1. Create constancy of purpose for improving products and services. 2. Adopt the new philosophy. 3. Cease dependence on inspection to achieve quality. 4. End the practice of awarding business on price alone; instead, minimize total cost by working with a ...

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  • August 11, 2024
  • 10
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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ASQ CSSBB/CQE Exam Prep || All Correct.
Deming's Fourteen Points correct answers 1. Create constancy of purpose for improving products
and services.
2. Adopt the new philosophy.
3. Cease dependence on inspection to achieve quality.
4. End the practice of awarding business on price alone; instead, minimize total cost by working
with a single supplier.
5. Improve constantly and forever every process for planning, production and service.
6. Institute training on the job.
7. Adopt and institute leadership.
8. Drive out fear.
9. Break down barriers between staff areas.
10. Eliminate slogans, exhortations and targets for the workforce.
11. Eliminate numerical quotas for the workforce and numerical goals for management.
12. Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or
merit system.
13. Institute a vigorous program of education and self-improvement for everyone.
14. Put everybody in the company to work accomplishing the transformation.

Joseph Juran correct answers Wrote Quality Control Handbook, 1951
Viewed quality as fitness-for-use
Quality trilogy- quality planning, quality control, quality improvement

Juran Quality Framework correct answers Quality planning, quality control, and quality
improvement

Armand Feigenbaum correct answers Introduced concept of total quality control
Taught that the customer defines quality

Kaoru Ishikawa correct answers Cause-and-effect diagram
Quality circles
Recognized the internal customer

Genichi Taguchi correct answers Focused on product design quality. Developed Taguchi loss
function.

Dorian Shainin correct answers Developed statistical engineering
Worked as reliability consultant for NASA Apollo

Lean correct answers Focuses on waste reduction

Six Sigma Methodology correct answers Data driven improvement with goal of 3.4 DPPM

Porter's Five Forces correct answers The model which suggests that the profit potential for
companies is influenced by the interaction of five competitive forces:

, 1. rivalry in the market
2. threat of substitutes
3. customer power
4. supplier power
5. new player threat

Portfolio analysis correct answers The process by which management evaluates the products and
businesses that make up the company.
1. Study basic principles involved.
2. Outline family of products based on those principles.
3. List modules required for those products.
4. Make a matrix of functions and product modules.
5. Use the matrix to decide what to make.

Hoshin Kanri correct answers Strategic planning process aligning goals, outcomes and key
performance activities.
Objectives > strategies > tactics > targets.

Feasibility study correct answers Preliminary study to determine the viability of a project,
venture, etc.

Risk analysis correct answers Expected profit = sum(profit * probability)
I.E. the probability of profiting from a venture.

SWOT correct answers Strength, Weakness, Opportunities, Threats
Used as a matrix to identify strategic opportunities.

PEST correct answers political, economic, social, and technological
Similar to SWOT

Primary Stakeholders correct answers Stakeholders that are directly affected by a project/change.

Secondary Stakeholders correct answers Stakeholders that are involved in implementing,
funding, monitoring, etc.

Stakeholder Analysis correct answers A technique for categorizing stakeholders by impact and
influence on a project. One way to categorize them is by supporting, opposing, helping, and
hindering stakeholders.

Best practice benchmarking correct answers Seeking out the best practices from other
organizations or internal divisions and comparing yourself to them.
Many authors don't think that this is a legitimate form of benchmarking because of the ambiguity
of "best practice."

Competitive benchmarking correct answers The comparison of an organization's processes with
those of competing organizations

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