Salesforce AI Associate Exam Questions with Correct
Answers
A business analyst (BA) is looking to boost their company's
performance by making improvements in their sales procedures and
customer service.
What AI tools could the BA employ to address these requirements?
A. Utilizing machine learning models and predicting chatbot behavior
B. Cleaning up sales data and ensuring proper governance of customer
support data
C. Lead scoring, opportunity forecasting, and case classification Correct
Answer-C. Lead scoring, opportunity forecasting, and case classification
What distinguishes machine learning in the realm of AI capabilities?
A. Utilizes algorithms to gather insights from data and make choices
B. Is capable of replicating human intelligence and decision-making
flawlessly
C. Depends on predefined rules for decision-making Correct Answer-A.
Utilizes algorithms to gather insights from data and make choices
In the realm of AI capabilities, what is the primary function of computer
vision?
A. Forecasting future results using data
B. Improving images through image processing techniques
,C. Analyzing and comprehending visual information Correct Answer-C.
Analyzing and comprehending visual information
What constitute the foundational components of AI systems?
A. Algorithms, data, and hardware infrastructure
B. Algorithms, data, and computational resources
C. Algorithms, software, and hardware elements Correct Answer-B.
Algorithms, data, and computational resources
A sales manager wants to improve Salesforce operations with AI. What
AI application would offer the greatest benefits?
A. Prioritizing leads and predicting sales opportunities
B. Handling and organizing data effectively
C. Generating sales-related dashboards and reports Correct Answer-A.
Prioritizing leads and predicting sales opportunities
A service leader plans to use AI to help customers resolve their queries
more quickly with a guided self-service app. Which Einstein feature
offers the most suitable solution for this?
A. Automated Chatbots
B. Offer personalized recommendations
C. Categorizing Cases Correct Answer-A. Automated Chatbots
A marketing manager wants to use AI to enhance customer engagement.
Which feature provides the best solution for this goal?
, A. Implementing custom AI models
B. Journey Optimization
C. Einstein Engagement Correct Answer-B. Journey Optimization
Which aspects of Einstein contribute to boosting sales efficiency and
effectiveness?
A. Opportunity Scoring, Lead Scoring, Account Insights
B. Opportunity Scoring, Opportunity List View, Opportunity Dashboard
C. Opportunity List View, Lead List View, Account List View Correct
Answer-A. Opportunity Scoring, Lead Scoring, Account Insights
Cloudy Computing wants to use AI to enhance its sales processes and
customer support. Which capability should they use?
A. Einstein Lead Scoring and Case Classification
B. Dashboard of Current Leads and Cases
C. Sales Path and Automated Case Escalations Correct Answer-A.
Einstein Lead Scoring and Case Classification
In what way does AI aid in the process of lead qualification?
A. Generates customized SMS marketing campaigns
B. Evaluates leads using customer information
C. Engages with potential customers automatically Correct Answer-B.
Evaluates leads using customer information
Answers
A business analyst (BA) is looking to boost their company's
performance by making improvements in their sales procedures and
customer service.
What AI tools could the BA employ to address these requirements?
A. Utilizing machine learning models and predicting chatbot behavior
B. Cleaning up sales data and ensuring proper governance of customer
support data
C. Lead scoring, opportunity forecasting, and case classification Correct
Answer-C. Lead scoring, opportunity forecasting, and case classification
What distinguishes machine learning in the realm of AI capabilities?
A. Utilizes algorithms to gather insights from data and make choices
B. Is capable of replicating human intelligence and decision-making
flawlessly
C. Depends on predefined rules for decision-making Correct Answer-A.
Utilizes algorithms to gather insights from data and make choices
In the realm of AI capabilities, what is the primary function of computer
vision?
A. Forecasting future results using data
B. Improving images through image processing techniques
,C. Analyzing and comprehending visual information Correct Answer-C.
Analyzing and comprehending visual information
What constitute the foundational components of AI systems?
A. Algorithms, data, and hardware infrastructure
B. Algorithms, data, and computational resources
C. Algorithms, software, and hardware elements Correct Answer-B.
Algorithms, data, and computational resources
A sales manager wants to improve Salesforce operations with AI. What
AI application would offer the greatest benefits?
A. Prioritizing leads and predicting sales opportunities
B. Handling and organizing data effectively
C. Generating sales-related dashboards and reports Correct Answer-A.
Prioritizing leads and predicting sales opportunities
A service leader plans to use AI to help customers resolve their queries
more quickly with a guided self-service app. Which Einstein feature
offers the most suitable solution for this?
A. Automated Chatbots
B. Offer personalized recommendations
C. Categorizing Cases Correct Answer-A. Automated Chatbots
A marketing manager wants to use AI to enhance customer engagement.
Which feature provides the best solution for this goal?
, A. Implementing custom AI models
B. Journey Optimization
C. Einstein Engagement Correct Answer-B. Journey Optimization
Which aspects of Einstein contribute to boosting sales efficiency and
effectiveness?
A. Opportunity Scoring, Lead Scoring, Account Insights
B. Opportunity Scoring, Opportunity List View, Opportunity Dashboard
C. Opportunity List View, Lead List View, Account List View Correct
Answer-A. Opportunity Scoring, Lead Scoring, Account Insights
Cloudy Computing wants to use AI to enhance its sales processes and
customer support. Which capability should they use?
A. Einstein Lead Scoring and Case Classification
B. Dashboard of Current Leads and Cases
C. Sales Path and Automated Case Escalations Correct Answer-A.
Einstein Lead Scoring and Case Classification
In what way does AI aid in the process of lead qualification?
A. Generates customized SMS marketing campaigns
B. Evaluates leads using customer information
C. Engages with potential customers automatically Correct Answer-B.
Evaluates leads using customer information
