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Salesforce AI Associate: Trailhead 1 Questions with Correct Answers
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What is NLP? Correct Answer-natural language processing Natural language processing relies on an understanding of how words are used together, and that lets AI extract the intention behind the words What is Deep learning? Correct Answer-refers to artificial neural networks being developed betwe...

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  • August 19, 2024
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  • 2024/2025
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Salesforce AI Associate: Trailhead 1 Questions with
Correct Answers
What is NLP? Correct Answer-natural language processing
Natural language processing relies on an understanding of how words
are used together, and that lets AI extract the intention behind the words


What is Deep learning? Correct Answer-refers to artificial neural
networks being developed between data points in large databases. J


What is Named entity recognition (NER)? Correct Answer-Named
entity recognition (NER) labels sequences of words and picks out the
important things like names, dates, and times. NER involves breaking
apart a sentence into segments that a computer can understand and
respond to quickly.


What is NLU? Correct Answer-Natural language understanding (NLU)
refers to systems that handle communication between people and
machines.


What is the primary concept of artificial intelligence (AI)?


a) Replacing human jobs in customer service.
b) Programming machines to think like humans.
c) Taking over the world.
d) Ignoring the role of data in machine learning. Correct Answer-b)
Programming machines to think like humans.

,Explanation: AI is the concept of programming machines to think like
humans, allowing them to perform tasks and make decisions based on
data.


What is the role of Named Entity Recognition (NER) in AI?
a) Ignoring important details in data.
b) Labeling sequences of words and picking out important things like
names, dates, and times.
c) Building logical functions for data interpretation.
d) Randomly arranging data attributes. Correct Answer-b) Labeling
sequences of words and picking out important things like names, dates,
and times.
Explanation: NER involves labeling sequences of words and extracting
important details such as names, dates, and times for effective data
analysis.


Which component of AI involves systems handling communication
between people and machines?
a) Natural Language Understanding (NLU).
b) Natural Language Processing (NLP).
c) Named Entity Recognition (NER).
d) Deep Learning. Correct Answer-a) Natural Language Understanding
(NLU).
Explanation: NLU refers to systems that handle communication between
people and machines, enhancing the understanding of natural language.

,Why is data hygiene important in the context of machine learning and
AI?
a) It slows down the AI deployment process.
b) It is not important; AI can work with any type of data.
c) Clean, well-organized data leads to a more seamless AI deployment.
d) AI doesn't depend on data for accuracy. Correct Answer-c) Clean,
well-organized data leads to a more seamless AI deployment.
Explanation: Data hygiene is crucial for a seamless AI deployment.
Clean and well-organized data enhances the accuracy of AI models.


Which AI tool is designed to resolve routine customer requests and
seamlessly hand off customers to agents when needed?


a) Einstein Agent.
b) Einstein Discovery.
c) Einstein Vision for Field Service.
d) Einstein Bots. Correct Answer-Correct Answer: d) Einstein Bots.
Explanation: Einstein Bots are designed to resolve routine customer
requests and seamlessly hand off customers to agents if an issue requires
a human touch.


Which AI tool accelerates issue resolution and enhances efficiency
Through intelligent case routing, automatic triaging, and case field
prediction?

, a) Einstein Agent.
b) Einstein Discovery.
c) Einstein Vision for Field Service.
d) Einstein Bots.
e) Einstein Language Correct Answer-a) Einstein Agent.


Which AI tool helps managers take action with predictive service KPIs
by serving up real-time analysis of drivers that impact KPIs?


a) Einstein Agent.
b) Einstein Discovery.
c) Einstein Vision for Field Service.
d) Einstein Bots.
e) Einstein Language Correct Answer-b) Einstein Discovery.


Which AI tool can use pre-trained models to classify text by the
sentiment as either positive, neutral, or negative, and then be able to
classify the underlying intent in a body of text?


a) Einstein Agent.
b) Einstein Discovery.
c) Einstein Vision for Field Service.
d) Einstein Bots.
e) Einstein Language Correct Answer-e) Einstein Language

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