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Mopar Exam Questions with Correct Answers
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Mopar Exam Questions with Correct Answers
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Mopar Exam Questions with Correct AnswersJill wants to add a roof rack and roof-mount cargo basket and net to her
existing Jeep Cherokee, but wants to split up her payments. Which
financing option is available to her? Correct Answer-DrivePlus
Mastercard
What is the best way to initiate an accessories sale to a Gladiator
customer? Correct Answer-Ask the customer questions to understand
their interests, wants and needs.
What can you do to better understand a customer's lifestyle and
recommend products that fit his or her needs? Correct Answer-Ask the
right questions.
Which question would you use to find out more about the lifestyle of a
Chrysler Pacifica customer? Correct Answer-So, how will you be using
your Pacifica?
Jim just bought his first Ram 1500. After picking up on clues about his
lifestyle, you suggest accessories that might be useful to him. However,
he makes it clear that he's not interested at this time. Which best practice
should you employ next? Correct Answer-Follow up the day after
delivery, and again a few months later and ask if there is anything you
can do to make his ownership more enjoyable.
Which does NOT indicate an off-road lifestyle for a customer? Correct
Answer-Likes the latest and greatest technology
, Which can you use to show the off-road personalization options that
could benefit a Jeep Gladiator buyer? Correct Answer-Dream Card
What accessory is typically associated with the performance customer
lifestyle? Correct Answer-Cold air intake kit
When a customer says they are not interested in accessorizing their
vehicle, which can sometimes be the best response? Correct Answer-Fall
silent and wait for the customer to explain his or her rationale.
What accessory is typically associated with the comfort and convenience
customer lifestyle? Correct Answer-Cargo Bins
Using a Jeep Wrangler Dream Card, which is an accessory that could fit
the lifestyle of a customer who is an avid camper and off-roader?
Correct Answer-Removable roof rack
Which is NOT a best practice for customer conversations? Correct
Answer-Tell the customer what you think is right for them.
There are more than 1,850 ________ locations worldwide, offering fast
and convenient routine service to vehicle owners. Correct Answer-
Mopar Express Lane
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