Medical Office Procedures Final Exam Questions and Correct Answers
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Course
Medical Office Procedures
Institution
Medical Office Procedures
A ____ would be most appropriate to provide positive reinforcement to a patient who has followed the prescribed treatment and lost weight. pat on the back
Match the type of communication barrier to its description. Note: Answers may be used more than once. Not all patients speak, read, write, or u...
Medical Office Procedures Final Exam
Questions and Correct Answers
A ____ would be most appropriate to provide positive reinforcement to a patient who
has followed the prescribed treatment and lost weight. ✅pat on the back
Match the type of communication barrier to its description. Note: Answers may be used
more than once. ✅Not all patients speak, read, write, or understand English: Cultural
Diversity
This refers to personal opinions formed, for example, about alternative lifestyle
individuals or certain ethnic or religious groups: psychological attitudes and prejudices
Deafness, loss of sight, or other physical problems: physical disabilities
Noise such as when others are talking and phones are ringing as well as phone
conversations of coworkers can be sources of interference: external or enviromental
distractions
Pain, hunger, and anger: internal distractions
Protected Health Information (PHI) applies to which of the following? ✅a.
Paper records
b.
Electronic records
c.
Verbal records
Which of the following is key to coaching a patient regarding compliance with a
treatment plan? ✅a.
Provide a written copy of the instructions and review them one by one verbally with the
patient, using language thepatient can understand.
b.
Ask the patient to repeat the instructions (act as a verbal mirror) and restate what is said
for clarification by all parties.
c.
Applying active listening skills and use body language and other nonverbal skills in
communicating with patients, family, and staff.
Storing backup data or media in an off-site location is an example of which of the
following? ✅Physical safeguard
Which of these is an example of a misdemeanor? ✅public intoxication
, Which of the following is not one of the four E's used to engage a child in health care
matters? ✅evidence
A patient's medical record can be disposed of once their treatment has ended. ✅false
It is recommended that all central computer data be backed up: ✅daily
Which of the following is not an example of a unique patient characteristic? ✅age
Some helpful tips when scheduling appointments include a general list of "Do's" and
"Don'ts." Identify each phrase as a "Do" or "Don't." ✅What is the problem? Don't
When would you like to come in? Don't
When were you last seen by the doctor? Do
What is the reason for the visit? Do
Are you a patient here? Don't
Do you prefer mornings or afternoons? Do
Which of these are used to provide specific written instructions regarding the
examinations and diagnostic tests performed in your office? ✅information sheets
Physician self-referral is the practice of a physician referring a patient to a medical
facility in which he or she has a financial interest, be it ownership, investment, or a
structured compensation arrangement, which critics claim: ✅is a conflict of interest
Which calling feature allows several people in various locations to converse at the same
time? ✅conference calling
Bloodborne pathogens are not spread through: ✅sweat
Which of the following is NOT a covered entity? ✅employer
Which of the following is a recommended phrase to help resolve a conflict between
coworkers? ✅I know this is really frustrating for you.
Match each component of the Standard Communication Model with its definition.
✅Means by which a message is converted into a form that can be transmitted to the
receiver: encoder
Information being transmitted: message
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