CH. 14&15 Medical Office Procedures Questions and Correct Answers
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Course
Medical Office Procedures
Institution
Medical Office Procedures
How should you proofread a letter?
a. Read long documents a section at a time. b. Never read it against the document. c. Always finish the job no matter how tired you may be. d. Always proof it only on the computer screen a. Read long documents a section at a time.
How can form letters be individ...
CH. 14&15 Medical Office Procedures
Questions and Correct Answers
How should you proofread a letter?
a. Read long documents a section at a time.
b. Never read it against the document.
c. Always finish the job no matter how tired you may be.
d. Always proof it only on the computer screen ✅a. Read long documents a section at
a time.
How can form letters be individualized?
a. Form letters are never individualized
b. By using a letter style other than Simplified
c. By limiting form letters to a select number of uses
d. By using the current date, receiver's name, and mailing address
e. Form letters will be individualized if mailed first class only. ✅d. By using the current
date, receiver's name, and mailing address.
Of the four major letter styles, which is the most contemporary?
a. Modified block, standard
b. Simplified
c. Full block
d. Modified block, indented ✅c. Full block
What form letters can the medical assistant sign for the provider?
a. Letters to thank referring providers
b. Letters to order supplies
c. Letters to announce new staff
d. None of these
e. All of these ✅e. All of these
On what line is the subject line keyed?
a. On line 15 or two to three lines below the letterhead
b. Four lines below the complimentary closing
c. On the second line below the inside address
d. On the second line below the salutation ✅d. On the second line below the salutation
Which of the following is a guideline for letter placement?
, a. Use single line space within paragraphs.
b. When dividing a paragraph at the bottom of a page, keep two lines on the bottom of
the page and two lines at the top of the next page.
c. A minimum of three lines should be keyed on the second page of a letter.
d. None of these
e. All of these ✅e. All of these
After removing the contents from incoming mail, what should you do?
a. Stamp the date it was received in the clinic.
b. Look in the envelope to make certain that all contents have been removed.
c. If the address is not included on the letter, write it on the letter as it appeared on the
envelope.
d. All of these ✅d. All of these
Computer disks, film, video tapes, and books are sent in which postal class?
a. Bulk rate
b. Express
c. Second class
d. Media class
e. First class ✅d. Media class
First-class mail is divided into which two subclasses?
a. Automation and nonautomation
b. Periodical and standard mail
c. Bulk and parcel post mail
d. Standard A and standard B ✅a. Automation and nonautomation
What is the most time efficient letter style for creating a variety of letters?
a. Full block letter
b. Standard modified block
c. Indented modified block
d. Simplified letter
e. Watermark ✅a. Full block letter
agenda ✅printed list of topics to be discussed during a meeting, sometimes giving time
allocation.
blind copy ✅protects the privacy of email. Other recipients cannot identify who else
may have received the transmitted message.
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