Medical Office Procedures Outcomes 1-
10 Final Theory Exam Questions and
Correct Answers
In terms of administration within the health profession, what had changed over the
years? ✅More knowledge, larger scope of practice
What is the difference between an MOA in the USA and in Canada? ✅In the USA the
MOA's do not do any admin work
What are other names for an MOA ✅Admin health professional (AHP), MOA, Medically
secretary, Medical receptionist, Admitting clerk, Health Records Clerk
Where are some places and MOA would work? ✅Community medical center,
Outpatient clinics in hospitals, Community clinics, Urgent care clinics, Hospital admitting
department, Alternative medical clinics such as chiropractor and acupuncture,
Community health care centers such as maternal clinics and vaccination clinics, long
term care facilities such as nursing homes, insurance company's such as blue cross,
and dental offices
Define the role of an MOA ✅One person who takes on administration, communication,
and clinical responsibilities in a health care setting
What are some administration and office management skills ✅client registration,
billing, scheduling/booking referrals, telephone administration, health card verification,
clerical duties
What are some communication skills ✅Telephone administration, paging, team
communication, screen direct visitors, direct reports/ faxes/ photocopies, provide
education resources to patients
What are some clinical skills ✅Helping with procedures, taking height weight and
vitals, supporting nervous patients, entering history of present illness into EMR, testing
urine, sanitizing instruments, prepare exam room, educating clients
Define what an attribute is ✅A combination of characteristics a person is born with and
qualities gained through out their development
What is an example of an attribute ✅Professionalism, analytical thinking, good
judgement, approachable manor, friendly personality, sense of responsibility, flexibility,
calm demeanour
, Define what a skill is ✅Proficiency, is acquired or developed through training or
experience
What is an example of a skill ✅Organization, effective communication, keyboarding
skills, computer literacy, knowledge of med terms, knowledge of EMR
What is telephone triaging ✅Process of sorting injured people into groups based on
their needs or likely benefit from immediate medical treatment
What are some challenges for not having a board certification ✅This is usually
necessary to enter any association, it is difficult to continue professional development or
networking, wages are lower because there is no set bar
Describe what areas are within a medical office ✅Waiting room, front reception, exam
room, washrooms, room for the doctors, nurses desk/room, offices for other health care
providers, procedure room, meeting room, quiet room
What do the areas in a medical office need to be ✅Accessible, Functional, Productive,
Secure and Safe
What are the responsibilities of an MOA ✅Brining patients to the rooms, dealing with
patient questions, taking blood pressure, weight and height, testing urine, answering
phones, answering patient emails, filing patient information, specialist appointments,
Faxing prescriptions, Scanning documents, dealing with other doctors offices, billing
patients, knowing what steps to take when urgent and emergent patients come into your
clinic
What is a environmental risk factor ✅* lighting- dim lights may cause falls etc
* noise levels - loud noise can be irritating and distracting/ reduces concentration level
What is a personal risk factor ✅- Childhood/ infants: do not have a sense of danger so
do not leave them alone, do not leave things on the floor and have lower cabinets
locked
- Mobility impairment includes: falling, wet floors, leaving cords unattended
-Altered cognition: Making sure there is someone who can help others
-Over confidence: Ensuring that you are there incase you need to help them
- fatigue
- visual and hearing impartment
