Cul 135 Study guide || All Questions Answered Correctly.
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Cul 135 Study
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Cul 135 Study
Business that provides food and lodging services to those who are away from home correct answers Hospitality Industry
The manner in which services are performed, as well as the feeling that customers take with them correct answers Hospitality
What do customers buy? correct answers Products, s...
Cul 135 Study guide || All Questions Answered Correctly.
Business that provides food and lodging services to those who are away from home correct
answers Hospitality Industry
The manner in which services are performed, as well as the feeling that customers take with
them correct answers Hospitality
What do customers buy? correct answers Products, services, and dining experience
The tool managers use to improve their employees skills, knowledge or attitude correct answers
Training
The areas of the operation that are not typically entered into, or seen, by guests correct answers
Back of the house (BOH)
The area of a restaurant or foodservice operation that guests have access to correct answers Front
of the house (FOH)
Any episode in which the customer comes into contact with any aspect of the organization and
gets an impression of the quality of its service correct answers Moment of Truth
Identify appropriate standards of guest service and hospitality correct answers Positive Moment
of truth
The end receiver of a product or service correct answers External customer
Anyone inside an operation who receives products, services, or information from someone else
to complete his or her work correct answers Internal Customer
What are the effects on Customer loyalty correct answers more customers, customers come back,
and easy customers
A situation where an employee leaves a job and must be replaced. Treat employees good, they
stay correct answers employee turnover
Providing the same level of service every time a guest visits the establishment correct answers
Consistency
What are the challenges for guests with special needs correct answers Families with small
children
The grounds, buildings, equipment, and furnishings that combine to make up an operation's
physical environment correct answers Facilities
A measurement of light. Illumination correct answers Foot-candles
, Some sounds include background music, conversations of guests and employees, as well as
normal noises made in the operation correct answers Sound
A measurement of sound. The higher the level of both wanted and unwanted sounds, the higher
the volume correct answers Decibels
A legal concept that identifies the amount of care a reasonable prudent person would exercise in
a specific situation correct answers Reasonable care
A plan that identifies a threat to the safety or security of a property, as well as the property's
planned response to it correct answers Emergency Plan
A formal and detailed examination of an operations areas of potential threats to a guests safety
correct answers Safety audit
Act of giving authority, or power, to employees to make decisions within their areas of
responsibility correct answers Empowerment
Historical facts about the operation correct answers Friendliness
Its important for managers to ensure that their servers are well trained in the production methods
used in their own operations correct answers Preparation methods
Cooking over a high heat source, generally in excess of 650 degree F (343 C). This leads to
searing of the surface of the meat, which creates a flavorful crust correct answers Grilling
Similar to grilling, except grilling is usually performed with heat source under the item to be
cooked, and this one is usually performed with the heat source above the item correct answers
Broiled
Method of cooking that uses hot air to cook all the way around the item at the same time correct
answers Roasted
Cooking in oil. correct answers Pan-Fried or deep-fried. Pan fried items are cooked with oil that
does not cover the item, deep fried items are cooking fully immersing the item to be cooked in
oil
involves immersing the entire item to be cooking in a liquid other than oil correct answers
Steward
Involves cooking items, which have first been seared, in a covered pan containing small amounts
of flavored liquids, such as stock or wine correct answers Braised
Brief team gathering held prior to the beginning of a work shift correct answers Pre-Shift Team
Meetings
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