• McClelland's Theory correct answers need for achievement, power, and affiliation
• Maslow's Hierarchy of Needs correct answers psychological, safety/security, social belongingness, esteem, self-actualization
• Expectancy Theory correct answers acting a certain way depends on an expect...
Exam #2 MGT 336 || with 100% Correct Answers.
• McClelland's Theory correct answers need for achievement, power, and affiliation
• Maslow's Hierarchy of Needs correct answers psychological, safety/security, social
belongingness, esteem, self-actualization
• Expectancy Theory correct answers acting a certain way depends on an expectation that the act
will be followed by a given outcome and on the attractiveness of that outcome to the individual
• Goal setting theory correct answers specific goals increase performance, difficult goals (when
accepted) result in higher performance than easy goals, and feedback leads to higher
performance
Reinforcement theory correct answers individuals are motivated to exhibit the modeled behavior
if positive incentives or rewards are provided
Positive reinforcement correct answers positive consequence after a desired behavior
Negative reinforcement correct answers removing an undesirable consequence when behavior
improves to encourage or strengthen desired behavior
Punishment correct answers administering an adverse consequence to decrease the likeliness of
behavior
Extinction correct answers withholding or failing to provide a positive consequence to decrease
the likelihood of behavior
• Retention process correct answers learner must remember the behaviors of the model once the
model is no longer present
• Social learning theory correct answers 4 processes to determine the influence of observation
and experience on a person (learn by observing others)
1. Attention
2. Retention- remembering what you paid attention to
Ex: cognitive organization, rehearsal
3. Reproduction
4. Motivation- having a good reason to imitate
• Equity theory correct answers individuals are motivated by fairness and if they identify
inequities in the input or output they will seek to adjust their input to reach their perceived equity
Ex: the monkey video
o Reactions to inequity: change inputs, change outcomes, distort perceptions of self and others,
choose different referent, or leave a field
, • Hertzberg's two factory theory correct answers some job factors result in satisfaction while
there are other factors that prevent dissatisfaction
2 factors are:
1. Hygiene factors- essential for existence of motivation at the workplace, if these factors are
completely absent they lead to dissatisfaction
-include: pay, company policies, benefits, safe and clean physical working conditions, status,
interpersonal relations, job security
2. Motivational factors- motivational factors yield positive satisfaction, they motivate employees
for a superior performance
-Include: recognition, sense of achievement, growth and promotion opportunities, responsibility,
meaningfulness of work
-What is job engagement and what makes people more engaged in their job? correct answers •
Job engagement- an investment of employee's physical, cognitive, and emotional energies into
job performance
• People are more engaged when- work is meaningful, matches values, leadership behaviors that
inspire workers to a greater sense of mission
Difference between Distributive, Procedural and Interactional Justice correct answers
Distributive justice- perceived fairness of an outcome
Ex: I got the pay raise I deserved
Difference between Distributive, Procedural and Interactional Justice correct answers •
Procedural justice- perceived fairness of process used to determine outcome
Ex: I had put work into process used to give raises and was given a good explanation of why I
received the raise
difference between Distributive, Procedural and Interactional Justice correct answers •
Interactional justice- perceived degree to which one is treated with dignity and respect
Ex: when telling about my raise my boss was very nice and complimentary
Article: The Power of Small Wins correct answers Main Idea: When people see meaningful
progress made in their work, the more productive they are in the long run
1. Managers may dismiss importance of employee's work or ideas
2. Managers may destroy employee's sense of ownership
3. Managers may send the message that the work employee's are doing will never see the light of
day
4. Managers may neglect to inform employees about unexpected changes in a customer's
priorities
Note: there will not be any questions on self-determination theory
• Job Characteristics theory correct answers theory of work design, it provides a set of
implementing principles for enriching jobs in organizational settings
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