1. What are two major determinants of individual behavior? When is each factor relatively more important in predicting individual behavior correct answers • Two Major Determinants: Situation and person
• When situation is weak (yellow light) person is more important, when situation is strong (...
MAN 336 Exam 1 Review || All Correct.
1. What are two major determinants of individual behavior? When is each factor relatively more
important in predicting individual behavior correct answers • Two Major Determinants: Situation
and person
• When situation is weak (yellow light) person is more important, when situation is strong (red
light) situation is more important
2. What are the 4 facets of situational strength? If a particular situation is described to you, be
able to diagnose whether it is a weak or a strong situation and which particular facet of
situational strength is most relevant in that situation correct answers • Clarity: Cues about
expected behaviors are available and interpretable
• Consistency: Cues regard how to act are self-reinforcing and not conflicting
• Constraints: Extent to which an individual is not inhibited by outside forces
• Consequences: The extent of the implications for an individual's behavior
3. Which is the most important individual difference in predicting job performance? Is this factor
likely to matter more for jobs that have relatively simple tasks or relatively complex tasks? Why?
correct answers • General Mental Ability
• More likely to matter in complex tax, because that is when mental ability is used the most
(doing calculus or supply chain shit compared to HEB)
4. How much variation in performance can be predicted by personality? How much variation in
individual performance can be explained by general mental ability? correct answers • Gen
Mental Ability: 25% variance in job performance
• Personality: 10 - 15%
5. Describe one similarity and one difference between the concept or self-efficacy and the
concept of internal locus of control correct answers • Self-efficacy - Belief that one can perform
a specific task successfully
• Internal Locus of Control - Belief that a person controls their own destiny and what happens to
them is their own doing
• Similarity: Both put stock in oneself
• Difference: Self-efficacy is your perception about how effective your behavior is, and locus of
control is what you think is determining that behavior
6. Describe 3 flaws with the MBTI as a personality assessment correct answers • Validity of the
MBTI
o Has bi-modal distribution (should have unimodal)
• Reliability
o 75% of retest takers get different personality type
• Predictive Power
o Can't predict important outcomes (performance and leader effectiveness
7. Define each of the Big 5 Factors of personality. Imagine you are a hiring manager and due to
time limitations you can only asses one of the Big 5 personality traits for each of the following
, jobs (accountant, retail sales representative, debt collection agent, quality control specialist)
correct answers • Openness to Experience: Extent to which someone seeks new experiences and
is tolerant of change (sales representative)
• Conscientiousness: How an individual approaches goals (quality control specialist)
• Extraversion: The degree to which a person can tolerate sensory stimulation from people and
situations (debt collection agent)
• Agreeableness: The degree to which we take other's opinions into accounts
• Neuroticism/ Emotional Stability: How we respond to stress / negative experiences
(accountant)
8. What is a work attitude? Why are work attitudes important? What are two examples of
widely-studied work attitudes and how are they different from each other? correct answers •
Work Attitude - Opinion, beliefs, and feelings about our work environment
• Important because there are good predictors of work behavior (performance, citizenship
behaviors, absenteeism, turnover)
• Job satisfaction and organizational commitment
o How different?: Organizational commitment can be defined as the emotional responses which
an employee has towards his organization. Job satisfaction is the responses that an employee has
towards any job.
9. Why are organizational citizenship behaviors (OCBs) and how are they different from job
performance? What factors predict OCBs? How do these factors differ from the factors that are
most predictive of job performance? correct answers • Organizational Citizenship Behaviors -
Behaviors that are not part of our job but are valuable to the organization, such as helping new
employees or working voluntary overtime
• Differ from job performance because OCBs effect job performance
• Personality, Person-Environment Fit, Job characteristics, psychological contract, organizational
justice, relationships at work
• More environment based than personal based
10. What are the three components that enable creativity? Which component of creativity can
managers most easily influence? What are some practices or techniques for boosting this
component of creativity? correct answers • Imagination/Originality, Flexibility, Decision
Making, Communication and Self-Expression, Motivation, Collaboration, Action & Movement
• Managers: Collaboration, Motivation, Communication
• Basically be social I don't know
1. Describe Maslow's Hierarchy of Needs and identify two limitations of the theory correct
answers • Based on needs satisfaction: Physiological, safety, belonging, esteem, self-
actualization
• Not very reliable and can have two "layers" happening at same time or out of order
2. What is the two-factor model of motivation? What is one problem with the model? correct
answers • Motivation factors increase job satisfaction
o Achievement
o Achievement recognition
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