Man 336 exam 2 (ch 8 +) || Questions and 100% Accurate Answers.
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Course
Man 336
Institution
Man 336
Communication correct answers the process by which information is transmitted *and understood* between two or more people
Functions of Communication correct answers coordination, communication, decision making, to change behaviors, to support employee well-being,
How communication minimizes s...
Man 336 exam 2 (ch 8 +) || Questions and 100% Accurate
Answers.
Communication correct answers the process by which information is transmitted *and
understood* between two or more people
Functions of Communication correct answers coordination, communication, decision making, to
change behaviors, to support employee well-being,
How communication minimizes stress correct answers conveying knowledge that helps
employees better manage their work environment
emotionally - talking with others can be soothing during difficult times
Model of Communication correct answers - communication flows through one or more channels
(media) between sender and receiver
- sender forms a message and encodes it into words, gestures, voice intonations, and other
symbols/signs
-the encoded message is transmitted to the intended receiver through voice, text, nonverbal cues,
or other channels
- receiver senses and decodes the incoming message into something meaningful
- sender looks for evidence that other person received/understood the transmitted message
*communication is not a free-lowing conduit. transmission of meaning is hampered by noise
influences on effective encoding and decoding correct answers effective communication depends
on sener and receiver ability, motivation, role clarity, and situational support
4 factors influence the process:
1. sender and receiver encode and decode more effectively when they have similar "codebooks"
2. encoding-decoding process improves with experience - sender learns how to transfer message
more clearly
3. encoding-decoding process is better when sender/receiver are skilled and motivated to use
selected communication channels
4. encoding-decoding process depends on sender's and receiver's shared mental models of the
communication context
, Two main types of channels correct answers Verbal (spoken and written) and nonverbal
Email/digital communication correct answers -email is medium of choice in most workplaces
-altered directional flow of information and incrased volume/speed of messages throughout
organizations
-reduced face-to-face and telephone communication
-increased communication with people further up the hierarchy
-potentially improves employee-manager relations
-reduces social and organizational status differences between sender and receiver (fewer cues)
-can reduce sterotyping/prejudice because features are unknown or less noticable
asynchronous correct answers communication in which messages are sent and received at
different times
Problems with email/digital message chanels correct answers 1. poor communication of
emotions
2. less politeness/respectfulness
(less diplomatic and more likely to send disrespectful messages)
3. cumbersome medium for ambiguous, complex, novel situations
4. contributes to information overload
Nonverbal Communication correct answers facial expressions or body movements used to
express attitudes or moods about a person, situation, or idea
emotional contagion correct answers the nonconscious process of "catching" or sharing another
person's emotions by mimicking that person's facial expressions and other nonverbal behavior
ex: wincing when someone else bangs their head, smiling when they have good news
2. mimicking the nonverbal behaviors is a way of receiving emotional meaning from those
people
3. fulfill the drive to bond
Synchronicity correct answers the extent to which they require or allow both sender and receiver
to be actively involved in the conversation at the same time.
face-to-face conversations are almost always synchronous
email is more asynchronous
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