Service management correct answers A set of specialized orgnaizational capabilities for enabling value to customers in the form of services.
Value correct answers The percieved benefits, usefulness and importnace of something
User correct answers A person who uses the service
Customer corr...
WGU D336 || with 100% Verified Solutions.
Service management correct answers A set of specialized orgnaizational capabilities for enabling
value to customers in the form of services.
Value correct answers The percieved benefits, usefulness and importnace of something
User correct answers A person who uses the service
Customer correct answers Defines requirements for services
Sponsor correct answers Authorizes budgets for services
Supplier correct answers External partner who provides services to the orgnaization
Organization correct answers A group of people that has its own functions, responsibilities, and
authorities to achieve specific objectives.
Service correct answers The means of enabling value co-creation by facilitating outcomes that
customers want to achieve without the customer having to manage specific costs and risks.
Product correct answers Configuration of resources, created by the orgnaization, that will be
potentially valuable to customers.
Service offering correct answers A specific mix of services and products sold to a specific
customer
Goods correct answers Ownership is transferred to customer
Access to resources correct answers customer is allowed to use it
Service actions correct answers Things the service provider does for the customer
Output correct answers A tangible or intangible deliverable of an activity
Outcome correct answers A result for a stakeholder enabled by one or more outputs
Cost correct answers Can be removed from the customer and can be imposed on the customer
Risk correct answers Uncertainty of outcome.
Utility correct answers Fit for purpose. Service does what it is meant to do.
Warranty correct answers Fit for use.
The 4 dimmensions correct answers (VOIP)
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