IAHSS ADVANCED Exam Questions
with Answers All Correct
What is the 5 step approach to crime analysis? - Answer-1. Collect the data.
2. Collate the data.
3. Analyze the data.
4. Disseminate the finding.
5. Gather and evaluate the feedback.
What is the primary role of a security officer in crime prevention - Answer-Reduce the
opportunity for a person to commit a crime.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also
involves what? - Answer-Initiating some action to remove or reduce the risk.
What must be done about life safety deficiencies found in the hazard surveillance tour?
- Answer-Correct them immediately.
What is the purpose of crime analysis? - Answer-Identify problems and develop
strategies to reduce problems.
Identifying Customers - Answer-A customer is any person with whom one has dealings.
In a healthcare setting customers include patients, family member's, visitors, physicians,
surveyors, social workers, and other individuals and agencies.
What customers want - Answer-Even though situations and customer motives differ,
several points are common: Reliability and competence, responsiveness and empathy,
making the customer feel valued.
Attitude is everything - Answer-First impressions are import, The impression you project
affects how the customer react to you. Appearing professional, friendly, approachable,
and positive makes you better able to meet the needs of customers.
Key traits security personnel should have to deliver good customer service. - Answer-
Emotional awareness and concern, problem solving, initiative and responsibility,
explaining and informing.
What are the four basic elements of the Fish philosophy? - Answer-1. Choose your
attitude.
2. Play
3. Make their day.
4. Be present be there.
,Choose your attitude - Answer-When you choose your attitude for the day you take the
responsibility that you are the one responsible for your attitude.
Play - Answer-When people are presented with an opportunity to be passionate about
their work and express themselves creatively, play naturally happens. "Play" not only
encourages camaraderie and good will, but also inspires innovative thinking.
Make their day - Answer-Creating a memory with each person you contact. Positive
memories through creative interaction with your customers boost morale in both staff
and customers. In these interactions, both staff and customer are engaged in what's
going on.
What do most security professionals agree that a primary function of the security
department in a healthcare setting should be? - Answer-Crime prevention.
Inherent Susceptibility: - Answer-A healthcare setting is a prime target for crime,
because of how the business of healthcare works.
Open access: - Answer-Healthcare institutions traditionally provide an open access
environment. This arrangement accommodates the huge numbers of people who come
onto the property on a daily basis. Once in a healthcare facility, someone can easily
pose as a visitor or contractor and go through many areas without being questioned.
Presence of Valuable Item: - Answer-A healthcare facility is susceptible to crime due to
the wide variety of portable, marketable items used and stored there. More than 3000
items purchased by hospitals are usable in the home.
Distracted Patients and Staff: - Answer-Criminals know that patients and family
members often are less aware of their surroundings due to the medical and emotional
issues with which they are dealing. Criminals also see that the fast pace of the
healthcare environment makes workers less aware as well.
Whose personal safety is affected? - Answer-Patients: If patients are concerned for their
personal well being or the safety of their personal property their recovery may be
affected. They may decide to get healthcare treatment elsewhere. Employees:
employees with personal safety concerns are less productive and less attentive to
patients. Visitors: Visitors concerned for their personal well being may encourage their
loved ones to seek medical care elsewhere.
Reducing the opportunities for Crime- The triangle of crime - Answer-1. The opportunity
to commit crime.
2. The desire or motivation to commit the crime.
3. The ability to commit crime.
, Of the 3 components, desire and ability are for the most part, beyond the control of the
security professional. - Answer-Reducing the opportunity for crime is the key to crime
prevention.
Crime prevention - Answer-Crime prevention is the anticipation, recognition, and
appraisal of a crime risk and the initiation of some action to remove or reduce it.
Preventing Crime through physical security planning - Answer-To adequately protect a
healthcare environment and prevent crime a comprehensive security plan must be
developed. Its scope must extend to the following:
1-Protecting Personnel,
2-Protecting Information,
3-Protecting the Physical Plant.
Layers of protection: - Answer-1. The perimeter barrier.
2. Barriers at the buildings' exteriors.
3. Interior controls.
Perimeters - Answer-The first line of defense is a perimeter barrier. A perimeter barrier
defines the line or outside perimeter of the site. It can be either structural or natural. An
example of structural perimeter barrier is a chain-link fence. An example of a natural
barrier is a row of trees.
Exteriors - Answer-The second line of defense is at the buildings' exteriors: the top,
sides and bottom of each building. Doors, windows, skylights, and fire escapes provide
this defense.
Interiors - Answer-The third line of defense is interior controls. Included are the internal
operations of the protected site and the security personnel who protect the environment.
Many items comprise the interior control system. Lock and key systems, access control,
systems ( card, biometrics, etc.) alarms, cameras, good policies and procedures, and
proper training examples.
New employees - Answer-New employee orientation is a vital fist step to generate
employee involvement in support of the security program. Security's involvement in new
employee orientation begins a relationship between the security department and
employees that must be nurtured and maintained.
Key messages; when and what to report - Answer-Urge new employees to report the
following safety and security concerns immediately upon discovery. Suspicious Persons
and safety deficiencies.
