PAD 3003 Final Exam Pt. 2 || All Questions Answered Correctly.
1 view 0 purchase
Course
PAD 3003
Institution
PAD 3003
Why measure public performance? correct answers - Professionals must have the latest information to be innovative
- Public organizations need to learn from success and failure of their own and other organizations
- Prevent repeating past mistakes in the public management
- Only relying on on-the...
PAD 3003 Final Exam Pt. 2 || All Questions Answered
Correctly.
Why measure public performance? correct answers - Professionals must have the latest
information to be innovative
- Public organizations need to learn from success and failure of their own and other organizations
- Prevent repeating past mistakes in the public management
- Only relying on on-the-job-training is not enough
Types of performance indicators: Input correct answers Resources allocated to government
organizations, services, or programs. Contained within the budget, representing financial and
personnel resources
Types of performance indicators: Output correct answers Reflect the amount of work done or the
number of services provided
Types of performance indicators: Outcome correct answers Capture the results or quality of
services provided; Whether an organization or program has met predetermined goals and
objectives; Service quality and impacts of service delivery
Types of performance indicators: Efficiency correct answers Ratio of the services provided to the
cost required to deliver that service
Designing a performance measurement system correct answers -Identifying a program to
measure
- Designing a purpose statement - Based on program mission, understand what the program
should accomplish
- Classifying program inputs, outputs, outcomes, and efficiency indicators
-Setting performance targets
-Monitoring performance
-Reporting results - Communicate with citizens and stakeholders
-Concluding with analysis and action
performance management system: Balance Scorecard correct answers Analyzing the
effectiveness of an organization based on its stated goals
-Financial management
-Customer focus (satisfaction)
-Internal business processes
-Learning and growth
Total Quality Management (TQM) correct answers Achieve continuous improvement of quality
through organization-wide efforts based on facts and data:
-Plan
, -Do
-Check
-Action
Citizen-Driven Performance Management correct answers More citizen involvement in
performance measurement can
-Reduce participatory lethargy
-Reduce skepticism towards government
-Reduce the rift between the citizens and public decision-makers
Public performance information and citizen perception (James & Van Ryzin, 2017) correct
answers Reporting performance in highly positive terms may only erode the trust and credibility
of the government performance movement, rather than help the government
Benchmarking is the continuous process of measuring products, services, and practices against
the toughest competitors or those organizations recognized as leaders in the field.
True or false: correct answers True
Which statement about performance indicators is NOT correct?
A. An input indicator can be the number of faculties hired in the University.
B. An outcome indicator reflects the level of job satisfaction for public employees after the OPM
implements the employee engagement program.
C. An efficiency indicator can be the amount of garbage collected in a given time unit by the
Department of Sanitation.
D. An outcome indicator can be the number of cars seized by the Police Department. correct
answers An outcome indicator can be the number of cars seized by the Police Department.
Citizen-driven performance measurement could be beneficial EXCEPT
A. Reduce citizens' distrust toward government
B. Reduce the risk of information overload
C. Reduce participatory lethargy
D. Reduce the rift between the citizens and public decision-maker correct answers Reduce the
risk of information overload
James and Van Ryzin (2017) shows that
A. Citizens indifferently find the reporting of government agencies' performance to be credible.
B. Performance reported by the governments is perceived as more credible than the one reported
by independent sources.
C. The level of performance and information source would not jointly affect the credibility of
performance information.
D. The attractiveness of a government agency would affect the credibility of performance
information. correct answers The attractiveness of a government agency would affect the
credibility of performance information.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller FullyFocus. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $11.29. You're not tied to anything after your purchase.
