Planning requires selecting goals the business wants to achieve and creating ___________ to ensure the goals are accomplished.
A.
strategies
B.
balance sheets
C.
key operating areas
D.
standard operating procedures correct answers A. strategies
This can be measured in different ways acro...
HOSP 180 Ch. 15 || with 100% Errorless Solutions.
Planning requires selecting goals the business wants to achieve and creating ___________ to
ensure the goals are accomplished.
A.
strategies
B.
balance sheets
C.
key operating areas
D.
standard operating procedures correct answers A. strategies
This can be measured in different ways across an organization and goals and strategies to
achieve this within each department will vary based on the business needs.
A.
Employee satisfaction
B.
Productivity
C.
Manager effectiveness
D.
Guest satisfaction correct answers B. Productivity
The purpose of planning allows everyone in the organization to focus on achieving goals by
_____________________.
A.
producing a scorecard that everyone can use
B.
offering incentive bonuses when goals are met.
C.
holding monthly update meetings
D.
determining the best goals to focus attention on and the strategies needed to achieve the goals.
correct answers D. determining the best goals to focus attention on and the strategies needed to
achieve the goals.
Which of the following would not be considered a key operating area in a hospitality business?
A.
Guest satisfaction
B.
Employee satisfaction
C.
Productivity
D.
Recycling correct answers D. Recycling
, A guest stops by your restaurant and asks if you could host a 60th birthday party for their mother
later that day, you immediately respond yes and then after the guest leaves scramble to find room
for the party. This would be an example of what type of planning?
A.
Impulse
B.
Informal
C.
Formal
D.
Strategic correct answers B. Informal
As the general manager of a local chain restaurant, you are asked to create your five-year plan
for growing the business in your community. This type of plan is an example of what type of
planning?
A.
Formal
B.
SWOT
C.
Informal
D.
Forecasting correct answers A. Formal
Identifying potential opportunities and threats is an important part of which process?
A.
Controlling
B.
Planning
C.
Communicating
D.
Forecasting correct answers B. Planning
Developing a long-range plan designed to steer a business or organization towards achieving its
long-range goals is an example of a ____________ plan.
A.
Corporate strategy
B.
Informal
C.
Strategic
D.
Operational correct answers C. Strategic
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