MGMT 301 Exam 1 || with 100% Error-free Solutions.
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Course
MGMT 301
Institution
MGMT 301
Self-Management correct answers The capacity to act with a strong sense of self-awareness.
Manager correct answers Someone who is formally in charge of a small work group composed of nonmanagerial workers/
Levels of Management correct answers Top Managers, Middle Managers, First-line Managers...
First-line Managers correct answers Ex: Department head, supervisor, team leader
Board of Directors correct answers The individuals who are elected by stockholders of a
corporation to represent their interests.
Board of Trustees correct answers The individuals whom the top managers report to in a
nonprofit organization.
Governance correct answers the oversight of top management by an organization's board of
directors or board of trustees.
Accountability correct answers The requirement of one person to answer to a higher authority for
performance achieved in his or her area of work responsibility.
Dependency correct answers Managers are dependent on others to do the required work.
Effective Manager correct answers Someone who successfully helps others achieve both high
performance and satisfaction in their work.
Quality of Work Life (QWL) correct answers The overall quality of human experience in the
work life.
Upside-Down Pyramid correct answers From top to bottom: Customers and clients, operating
workers, team leaders and managers, top managers.
, Attention is concentrated on supporting the operating workers who deal directly with the
customers.
Life of a Manager correct answers Henry Mintzberg says that managers must be ready to work
long hours on fragmented and varied tasks at an intense pace, while getting things done through
communications and interpersonal relationships.
Management Process correct answers 1. Plan- setting performance objectives and deciding how
to achieve them. 2. Organize- Arranging tasks, people and other resources to accomplish the
work. 3. Lead-Inspiring people to work hard to achieve high performance. 3. Control- Measuring
performance and taking action to ensure desired results.
Roles of a Manager correct answers Interpersonal, Informational, Decisional
Interpersonal Role correct answers How a manager interacts with other people: figurehead,
leader, liaison.
Informational Role correct answers How a manager exchanges and processes information:
monitor, disseminator, spokesperson.
Decisional Role correct answers How a manager uses information in decision making:
entrepreneur disturbance handler, resource allocator, negotiator.
Agenda Setting correct answers Helps managers to develop action priorities.
Networking correct answers Managers build and maintain positive relationships with other
people, ideally those whose help might be useful someday.
Social Capital correct answers The capacity to attract support and help from others in order to get
things done.
Essential Skills of Managers correct answers Technical, human, conceptual.
Conceptual Skills correct answers The ability to think analytically and achieve integrative
problem solving. - top level managers.
Human Skills correct answers The ability to work well in cooperation with other persons;
emotional intelligence- the ability to manage ourselves and relationships effectively. - Top level,
middle level, and lower level managers.
Technical Skills correct answers The ability to apply expertise and perform a special task with
proficiency. - Lower level managers.
Emotional Intelligence correct answers The ability to manage ourselves and our relationships
effectively.
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